Jobs at SENDER ONE SERVICE LLC

Manage and develop youth and instruction teams, create curriculum with Head Coaches, oversee staff scheduling and performance, handle customer feedback, coordinate cross-departmentally, and track KPIs for program participation and NPS.

Manage all gym operations, financial performance, staff development, safety, and community outreach. Lead department managers, execute budgets, oversee hiring/training, attendance, payroll audits, and ensure excellent customer and member experience.

Provide excellent customer service at the climbing gym: check guests in/out, lead intro courses, administer top-rope belay tests, work with kids, support sales and events, assist cross-functional teams, manage risks, and perform operational duties. Level 2 also independently leads parties and administers lead climbing/belay checks.

Lead and coach the Customer Experience team to deliver outstanding guest service, handle escalated customer issues, support hiring/onboarding, oversee training progress, collaborate on operational objectives, and assist the Customer Experience Manager with administrative duties.

Lead Sender One's HR strategy across multi-site gyms, overseeing talent acquisition, development, employee relations, total rewards, compliance, and HR operations. Partner with executive leadership to design organizational structures, drive culture and engagement, build leadership development programs, and ensure operational excellence while supporting growth.

Lead and coach the Customer Experience team to deliver exceptional service; manage hiring, onboarding, training, and performance; act as manager-on-duty to resolve escalated customer issues; support administrative duties, reporting, and departmental objectives in collaboration with the Customer Experience Manager.