Seller Policy Management Specialist (Seller Performance)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Job Title : Seller Policy Management Specialist (Seller Performance)

What will you do?

The Seller Policy Team is responsible for monitoring key performance indicators of sellers, who are the backbone of e-commerce sales. Our role is to manage sellers who negatively impact customer satisfaction and ensure compliance with marketplace policies. By adhering to Coupang’s service processing standards, we aim to enhance the overall customer experience through seller performance improvement.

Key Responsibilities:

• Manage seller account statuses, including sales suspension and resumption, in accordance with seller policy guidelines.
• Review and process seller appeals and responses efficiently.
• Develop and execute operational strategies from both customer and seller perspectives.
• Draft and optimize SOPs while proposing process improvements for internal operations.
• Propose new policies to enhance seller management frameworks.
• Perform data analysis to support decision-making and operational improvements.

Essential Qualifications:

• Minimum of 3 years of relevant experience in seller management, e-commerce operations, or a related field.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Ability to manage diverse tasks and adapt to a fast-paced, dynamic environment.
• Excellent communication skills, both written and verbal, to collaborate across departments.
• Proficiency in English is required; Fluency in Korean is a great plus.
• Detail-oriented with a high sense of responsibility.

Recruitment Process:

• Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider:

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.