Security System Project Senior Manager/Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

ABOUT THE ROLE

We are seeking a Security System Project Senior Manager/Manager to own the end-to-end delivery of our Japan security uplift program. This person will lead the tendering the standardized security systems and equipment (including CCTV, access control, alarm systems, and safes etc.), manage vendor relationships, and build the digital infrastructure — including a SharePoint-based knowledge hub — to support consistent standards across the boutique network. Strong technical aptitude, procurement experience, and the ability to engage and communicate effectively with stakeholders at all levels are essential.

MAIN PURPOSE/ KEY RESPONSIBILITIES

• Lead the end-to-end tendering process for standardized security systems across all Japan boutiques — including CCTV, access control, intruder alarm systems, panic buttons etc.

• Develop tender documentation including scope of works, technical specifications, and evaluation criteria

• Shortlist, evaluate, and negotiate with security vendors and system integrators; make recommendations to senior leadership

• Benchmark current equipment across boutiques; define a standardized specification that meets group standards and local regulatory requirements

• Work with procurement to control the timelines, budgets, and contracts through to successful delivery and sign-off

• Coordinate site surveys and installation scheduling with vendors and boutique teams, minimizing disruption to operations

• Build and maintain a detailed project plan covering all boutique locations — timelines, milestones, dependencies, and risk log

• Oversee phased rollout of standardized security equipment across the boutique network, ensuring quality and consistency

• Conduct post-installation reviews and sign-off inspections at each location

• Develop handover documentation, user guides, and training materials for boutique teams on new systems

• Track and report on project status, budget spend, and issues to Japan PS&HSE Director.

• Design, build, and maintain a SharePoint-based intranet hub to centralize security policies, procedures, vendor contacts, equipment records, and training materials etc.

• Create intuitive document libraries, workflows, and page structures that boutique managers can navigate independently

• Maintain version control and ensure all content is current, accurate, and accessible across locations

• Support the PSHSE team in adopting digital tools to improve information sharing and reduce reliance on paper-based processes

• Act as the primary liaison between the security project and boutique managers, maison stakeholders, IT, and senior leadership

• Produce clear, professional project updates, presentations, and reports tailored to different audiences

• Facilitate workshops and briefing sessions to align stakeholders on timelines, expectations, and responsibilities

• Build and maintain trusted relationships with external vendors, maison management teams, and local authorities

• Escalate issues promptly and constructively, proposing solutions rather than problems

• Ensure all security systems and installations comply with Japanese building codes, fire safety regulations, and group global standards

• Maintain accurate records of all equipment installations, warranties, maintenance schedules, and vendor SLAs

• Support periodic security audits and coordinate remediation actions as required

• 3+ years of project management experience, with a track record of delivering technology or infrastructure projects on time and within budget

• Solid understanding of physical security systems — CCTV, access control, alarms, and safes.

• Strong hands-on proficiency with Microsoft SharePoint — able to design, build, and maintain sites independently without IT support

• Proficient across Microsoft 365: Teams, Planner, Excel, PowerPoint, and ideally Power Automate or Forms

• Excellent written and verbal communication skills; able to present clearly to senior stakeholders and engage effectively with frontline teams

• Highly organized and detail-oriented with strong documentation habits

• Business-level English proficiency (written and spoken)

• Experience in luxury retail, hospitality, or a similar premium consumer environment

• Japanese language proficiency; familiarity with Japanese business culture and vendor relationships

• Knowledge of Japanese regulatory requirements related to security systems and commercial premises

• Project management qualification

• Experience with security system vendors operating in the Japanese market

• Background in loss prevention, asset protection, or corporate security in a retail setting

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