As a Security Supervisor, you’ll lead and inspire a team to create and maintain safety and security for all guests and team members while delivering unparalleled hospitality services in a professional and courteous manner.
About the role
Manage daily operations at the property, ensuring safety and security of all guests, team members and assets
Create and distribute work schedules
Review, correct and approve direct reports’ payroll
Review and approve daily activity logs completed by security officers
Ensure security officers are patrolling assigned areas frequently, remaining alert and present at designated posts
Create or modify standard operating procedures or policies when necessary
Meet with direct reports regularly to provide feedback, development plans, praise, coaching, corrective action and bi-annual performance reviews of direct reports
Collaborate on ways to improve preventive and responsive security measures
Deescalate any conflicts to ensure safety and comfort of all team members and guests
Investigate loss claims, conduct special investigations and surveillance for property operators when requested, including internal investigations of team member misconduct
Generate, review, store and maintain records and reports of all incidents
Perform security officer responsibilities in times of staff shortage
Perform and enforce directives set forth by the security manager, including performing special details or assignments when requested
Create 100% guest satisfaction by demonstrating high standards of guest service and hospitality and performing beyond the guest’s expectations
About you
Minimum Qualifications
3 years of experience in the security industry
Availability to work evenings, weekends and holidays to provide 24-hour support
Proficient in the Microsoft Office suite
Preferred Qualifications
1 year of experience in a leadership position
1 year of experience in the hospitality industry
CPR/AED and First Aid certified
Experience operating surveillance software, badge access systems and fire alarm systems
Experience in verbal de-escalation and conflict resolution
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
Skills Required
- 3 years of experience in the security industry
- Availability to work evenings, weekends and holidays to provide 24-hour support
- Proficient in the Microsoft Office suite
- 1 year of experience in a leadership position
- 1 year of experience in the hospitality industry
- CPR/AED and First Aid certified
- Experience operating surveillance software, badge access systems and fire alarm systems
- Experience in verbal de-escalation and conflict resolution
Rocket Companies Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as premium, with medical, dental and vision plans, disability and life insurance, no‑cost mental‑health support, and telehealth, plus access to the Rock Health Collective for on‑site and virtual care. Day‑one eligibility and wellness resources, including fitness options and discounted or no‑cost pharmacy services, are emphasized.
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Parental & Family Support — The package highlights paid parental leave for birth, adoption and fostering, alongside fertility benefits, adoption/foster assistance, and childcare subsidies. Additional supports include Care.com access and family‑focused resources that address varied life stages.
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Leave & Time Off Breadth — Materials reference a generous PTO policy, commonly described as up to four weeks for full‑time team members, plus two personal significance days and seven company holidays. Day‑one benefit eligibility and guidance to verify location‑specific details underscore breadth with some policy variation.
Rocket Companies Insights
What We Do
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard.
Rocket Companies Offices
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