Job Objective(s)
The Security/Receptionist is expected to provide courteous and efficient reception service to residents, staff and visitors and to serve as central communication center during emergencies. In addition, to undertake appropriate administrative duties as delegated with approval of the Office Manager. This position also provides protective oversight and emergency response to the residents of our campuses after business hours including weekends and holidays in accordance with corporate and security guidelines, policies and procedures.
Essential Responsibilities
- Ensure residents receive prompt, efficient and courteous attention.
- Emergency response to both tenants and building, following prescribed policies and procedures.
- Keep building secure by performing periodic rounds, entrance/exit checks, and by keeping watch on monitors located near security desk.
- Complete light maintenance tasks such as cleaning of common areas of building, maintaining sidewalks in case of winter weather, and assisting tenants with minor problems in apartments.
- Insure that tenants and guests follow rules/policies of the campus.
- Light clerical duties
- Ensure proper follow-through on all directives, bulletins and/or requests from Campus Administrator, Office Manager or other personnel.
- Maintain a good flow of communication with other personnel.
- Have excellent verbal and written communication skills, must be able to write detailed reports.
- Dependability set a good personal example of attitude and performance and has the ability to work with minimal supervision.
Qualifications
- High School Diploma or GED with one (1) year security experience.
- Ability to relate to all residents, visitors and vendors in a patient, compassionate and courteous manner.
Physical Requirements (based on essential responsibilities)
Must be able to frequently perform tasks such as, but not limited to, those listed below:
- Sit, stand repeatedly during shift to respond to customers, phones, alarms and doors, etc.
- Sits for prolonged periods of time
- See objects within 10 feet to monitor work areas, computer monitors and security cameras.
Must be able to continuously perform tasks such as, but not limited to, those listed below:
- Move, push, pull and/or lift objects weighing 10 to 25 pounds.
- Use hands and arms for simple grasping, pushing and pulling drawers, wheeled office chair, manipulation of computer keyboard.
- Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and to carry objects
- Walk and/or sit for prolonged periods of time
- Speak clearly and make self-understood in face-to-face interactions and over the phone and paging systems.
- See objects closely to read directions, instructions, computer screen etc.
- Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.
Environment
Works indoors in climate-controlled environment majority of time.
General Notes
- This job description is not intended to be all-inclusive; additional details will be specified by the supervisor; the employee will also perform other reasonable business duties as assigned by the supervisor.
- Management reserves the right to change job responsibilities, duties and hours as needs prevail.
Great Lakes Management Company is an at-will employer; this job description is a guideline and does not constitute a written or implied employment contract.
GLM is an EO Employer/Vets/Disabled.
Skills Required
- High school diploma or GED
- One year of security experience
- Ability to relate to residents, visitors, and vendors in a patient, compassionate, and courteous manner
- Excellent verbal and written communication skills
- Ability to write detailed reports
- Ability to work with minimal supervision
- Ability to sit, stand, walk, bend, stoop, lift, push, and pull as required
- Ability to lift or move objects weighing 10 to 25 pounds
What We Do
Great Lakes Management (GLM) is a Minnesota-based real estate firm that provides development, property management, marketing, home healthcare and consulting services to property owners and investors. GLM operates an expansive portfolio of multi-family, mixed-use, student housing, senior communities along with a variety of office and retail projects. GLM serves the needs of a diverse group of owners including private investors, institutional & private equity firms, charitable foundations, not-for-profit organizations, Community Development Agencies and Economic Development Authorities. At GLM we don’t have a job - we have a Mission – to make a positive difference in the lives of others. We are driven by our core values of Accountability, Compassion and Teamwork. We come to work ready to win the day, every day, which creates a dynamic work environment where employees feel empowered to succeed through support, encouragement and opportunity.
