The Role
Provides security, concierge, emergency response, access monitoring, patrol, and customer service support at a residential facility. Responsibilities include enforcing policies, monitoring surveillance systems, inspecting buildings and access points, responding to emergencies, operating a multi-line phone console, assisting visitors and residents, performing light maintenance, and working all shifts in varied weather conditions.
Summary Generated by Built In
- Greet and assist visitors and residents in a friendly, professional, and helpful manner
- Must be able to multi-task in a fast-paced environment
- Provide exceptional customer service to all personality types
- Maintain knowledge of Lenbrook emergency procedures and serve as first responders to emergencies
- Enforce policies, rules, and regulations that govern Lenbrook
- Patrol premises to ensure they are secure; may need to navigate ladders, ramps, and stairs, as well as run on occasion
- Monitor surveillance equipment, inspect buildings, equipment, and access points
- Keep mental alertness and attention to detail high, no matter the circumstances
- Follow established security protocols while using initiative and good judgment
- Perform light maintenance duties upon request
- Serve at Concierge Desk and operate a busy multi-line phone console
- Obtain extensive knowledge about Lenbrook operations to answer questions competently
- Observe and follow uniform policy and cleanliness standards
- Ability to pass a written competency test annually (>80% correct)
- Ability and availability to work all shifts
- Basic computer skills
- Good judgement and critical thinking skills
- Maintain positive attitude and professional demeanor under pressure and with numerous interruptions
- Excellent interpersonal skills along with excellent oral and written communication
- Excellent ability to comprehend written and verbal instructions
- Ability to remain flexible and adapt well
- Remain calm in stressful situations
- Ability to sit, stand, and walk for long periods of time
- Ability to lift up to 50 pounds
- Ability to work in all weather environments that may include wet or dry, and be extremely hot or extremely cold, snowy or icy
Skills Required
- Basic computer skills
- Good judgment and critical thinking skills
- Excellent interpersonal, oral, and written communication skills
- Ability to comprehend written and verbal instructions
- Ability to remain flexible and adapt well
- Ability to remain calm in stressful situations
- Ability to sit, stand, and walk for long periods
- Ability to lift up to 50 pounds
- Ability to work in all weather conditions
- Ability to work all shifts
- Ability to pass an annual written competency test with a score above 80 percent
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The Company
What We Do
Lenbrook Square Foundation Inc is a not-for-profit Life Plan Community in Atlanta, Georgia, providing housing and services for the elderly. Through its continuing care retirement community, it fosters a nurturing environment where residents pursue connection, well-being, and fulfillment. Its mission is to enable residents to enjoy independence and good health, striving to be the most desirable senior living community in the Southeast.
