Security Officer - Patrol

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What you will have an opportunity to do:

Saddlebrook Resort is looking for a Security Patrol Officer to ensure the safety of our guests and employees. Successful candidates should have some emergency service training, (EMS, Firefighter, police, CPR certification is helpful but not necessary), enjoy working outdoors, have scheduling flexibility, and an eagerness to help others. 

Where Passion Meets Performance and Hospitality Becomes Legendary. Saddlebrook Resort proudly stands as a premier luxury destination and the Home of the Game Changers – Changing the Game, where our team lives Pyramid Global Hospitality’s values of People First, Integrity, and Excellence while delivering world-class experiences in sports, hospitality, and guest service. Come Play for a Winning Team.

Responsibilities

• Spend majority of shifts on patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using two-way radio, bending, stooping and kneeling.

• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.

• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving people, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.

• Watch for suspicious people entering, exiting, or loitering around buildings. Conduct walk through observations of entire hotel. Promote safe work practices.

• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.

• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.

• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

What are we looking for?

• High school diploma or equivalent.

• prior hospitality/purchasing experience preferred

• at least one year customer service experience preferred

• 2 years Security or Police (military or civilian) experience, preferably with exposure to the hotel environment

• 2 years of college in a safety, security or hospitality related discipline

• able to work a flexible schedule to include nights, weekends and holidays

• First Aid/CPR certification, prefer instructor rating

• high quality written and oral communication skills

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.