Jobs at Pyramid Global Hospitality

Provides overnight security for a hotel resort by conducting preventive patrols, responding to emergencies, protecting guests, employees, property, and information, completing incident reports, supporting safety and liquor-law compliance, and assisting with security programs. Requires professionalism, strong communication, customer focus, flexibility for nights, weekends, and holidays, and the ability to support guests and team members in a hospitality environment.

Maintains hotel public areas, bathrooms, lounges, hallways, and service areas; collects trash and soiled linens; replenishes clean linen supplies; assists room attendants with heavy lifting and deep cleaning; follows housekeeping procedures; and provides friendly guest service.

Supervise evening front desk operations, support and coach front desk agents, manage guest check-ins and check-outs, resolve concerns, monitor arrivals and room assignments, handle cash and reports, and ensure hotel standards are followed. The supervisor coordinates with other departments, trains team members, maintains an organized lobby, and promotes exceptional guest service. The role requires hotel front desk experience, weekend and evening availability, strong communication, problem-solving, organization, and the ability to stand for a full shift.

The Accounting Manager oversees hotel accounting operations, including accounts payable, accounts receivable, payroll, general ledger, cash management, financial reporting, and month-end close. The role ensures accurate records, reconciliations, internal controls, regulatory compliance, audit readiness, budgeting support, and ownership reporting. It also partners with operational leaders on financial performance, cost containment, profitability, process improvement, system implementations, and special projects.

Supervise spa coordinators, attendants, and retail operations while ensuring exceptional guest service, cleanliness, safety, scheduling, training, inventory control, and sales performance. Resolve guest concerns, coordinate bookings and facility maintenance, monitor timekeeping and reporting, support associate evaluations, and help maintain service standards across the spa, pool, fitness room, and locker rooms.

Gain hands-on experience in hotel operations across Front Desk and Housekeeping. Responsibilities include assisting with guest arrivals, departures, questions, reservations, room assignments, room inspections, and coordination between departments to ensure rooms are ready. The role provides exposure to hotel systems, procedures, service standards, special projects, and daily operations while developing hospitality, customer service, communication, and teamwork skills. PM or evening availability is required.

Provides administrative and operational HR support at a luxury resort. Responsibilities include recruitment coordination, onboarding and offboarding, employee records, HRIS updates, benefits and leave support, payroll assistance, compliance documentation, training tracking, employee engagement events, HR communications, reporting, and associate inquiries. The role serves as a confidential, service-oriented first point of contact for employees and managers.

Supervise front desk operations, check in guests, manage room assignments and inventory, resolve guest issues, coordinate with housekeeping and maintenance, train and coach front desk staff, promote hotel programs, and ensure adherence to procedures. The role requires exceptional customer service, bilingual English and Spanish communication, flexibility for nights, weekends, and holidays, and the ability to work on-site in a fast-paced resort environment.

Oversee hotel front office operations, lead and develop front desk staff, manage budgets and room inventory, maximize occupancy and revenue, ensure exceptional guest service, resolve issues, coordinate with housekeeping and maintenance, and support training, coaching, and recognition programs.

Solicit and manage group hotel business across assigned markets, generate new accounts, conduct direct sales outreach, book meetings and events, arrange site inspections, attend industry functions, maintain client relationships, forecast revenue, coordinate with hotel departments, and achieve monthly, quarterly, and annual sales goals while delivering excellent guest service.

Provides welcoming front desk service in a hotel, including guest check-in, registration, billing, special requests, problem resolution, program promotion, emergency procedure awareness, and communication with hotel staff. Maintains the house bank and handles payments, refunds, deposits, and related records. Requires strong customer service, communication, teamwork, problem-solving, flexibility across shifts, and the ability to stand for extended periods.

Supervise front desk operations, guide front office staff, manage guest registration and payments, adjust staffing based on lobby traffic, resolve complaints, answer phones, process messages and guest requests, and maintain consistent customer service standards. The role requires flexible scheduling, frequent standing and mobility, strong communication, computer skills, and the ability to remain calm in a fast-paced hotel environment.

Welcomes hotel guests, opens vehicle doors, assists with luggage, provides information about hotel offerings and local attractions, maintains the bell desk area, distributes newspapers, promotes hotel services, and delivers professional guest service. Requires flexible availability, strong communication skills, English fluency, knowledge of Grand Cayman, and the ability to lift and carry heavy objects.

Supervise front desk operations, check guests in and out, resolve service issues, coordinate with housekeeping and maintenance, manage room assignments, train and coach front desk staff, maintain inventory and cash procedures, promote hotel programs, and communicate operational information to management. The role requires excellent customer service, communication, flexibility, and the ability to work nights, weekends, holidays, and extended periods standing.

Supervise food and beverage operations at a luxury resort, ensuring high service and product-quality standards. Lead staff, communicate events and programs, respond to guest needs, implement food, beverage, and labor cost controls, manage inventory systems, and support hiring and training. The role also assists across other food and beverage outlets while promoting employee engagement, operational efficiency, and guest satisfaction.

Maintains hotel cleanliness by collecting trash and soiled linen, replenishing linens and guest supplies, delivering requested items, cleaning public areas, assisting room attendants with heavy lifting and room duties, and engaging courteously with guests. Requires attention to detail, teamwork, time management, effective communication, physical stamina, and ability to lift at least 25 pounds and maneuver housekeeping equipment and carts.

Maintains hotel public areas and floor pantries, collects trash and soiled linens, replenishes supplies, delivers guest items, assists room attendants with cleaning and heavy lifting, and responds courteously to guests. The role supports overall hotel cleanliness and guest satisfaction while following housekeeping procedures and safely operating cleaning equipment.

Patrol hotel premises overnight, maintain order, investigate disturbances and loss-related incidents, respond to alarms and emergencies, identify safety hazards, assist guests and staff, complete incident reports and daily logs, manage key inventories, follow lost-and-found procedures, and support emergency evacuation training. The role primarily covers Friday and Saturday nights from 11 p.m. to 7 a.m. and requires professional communication, calm judgment, and flexibility for nights, weekends, and holidays.

Prepares and presents cold foods including salads, charcuterie, garnishes, vegetable displays, and buffet or banquet items. Maintains food quality, portioning, sanitation, organization, and timely preparation according to menus and recipes. Monitors food lines, restocks preparation areas, reports safety concerns, attends meetings, and supports cross-training. The role requires collaboration with culinary teams and leadership during designated shifts.

Welcomes and assists hotel guests by completing check-ins, handling payments and refunds, fulfilling special requests, resolving concerns, promoting hotel programs, maintaining the house bank, and communicating with hotel departments. Provides knowledgeable, engaging customer service while following emergency, cash-handling, and operational procedures. Requires availability for varied shifts, weekends, and holidays.