Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
About Digital Technology:
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to be better.
Position Overview:
We are seeking a dynamic and experienced Information Senior Security Contracts Manager to join our team. In this critical role, you will be a primary driver in ensuring that ServiceNow's security contract process aligns with our information security principles and architecture. As a pivotal part of our team, you will collaborate closely with our legal team, various stakeholders, and cross-functional teams across the organization to shape contractual language that reflects our current security stance, thereby minimizing risks to both ServiceNow and our valued customers.
What you get to do in this role:

• Collaborate with internal legal teams, commercial legal, and cross-functional stakeholders to review and enhance contractual language and "redlines" related to information security, data protection, and architecture.
• Propose Standard Language: Act as a subject matter expert to propose new contractual language that sets standard terms related to information security, ensuring alignment with ServiceNow's security policies.
• Lead and participate in customer negotiations related to data security, addressing inquiries and concerns to ensure successful contractual agreements.
• Analyze and assess the implications of proposed contractual terms on ServiceNow's security posture, and provide recommendations to mitigate potential risks.
• Stay current on ServiceNow architecture, industry trends, regulations, and best practices related to information security and contractual agreements.
• Navigating Ambiguity: Demonstrate the ability to work effectively in an evolving and sometimes ambiguous environment, adapting strategies as needed to address emerging challenges and opportunities.
• Engage in multiple contract negotiations with the ability to manage and prioritize workload to meet critical timelines.

Qualifications
To be successful in this role you have:

• 5+ years of Information Security Expertise: Proven track record of applying information security principles to contractual language within a corporate setting.
• 4+ years of relevant Legal Experience: Experience working in a law firm and/or in-house legal department of a technology company, with a focus on technology contracts and information security.
• Comprehensive Understanding of Enterprise IT Industry: In-depth knowledge of the enterprise IT landscape, including SaaS and cloud computing areas, and their associated security implications.
• Team Collaboration and Information Sharing: Strong inclination towards teamwork and sharing of information to foster a collaborative and knowledge-sharing environment.
• Self-Starter with Goal-Oriented Mindset: Demonstrated ability to independently manage priorities, set goals, and meet deadlines in a dynamic and occasionally ambiguous environment.
• Excellent Communication Skills: Proficient verbal and written communication skills to effectively interact with internal and external stakeholders.
• Certifications (Preferred): Relevant certifications in information security, such as CISSP, CISM, or equivalent.

At ServiceNow, we value diversity, creativity, and innovation. If you're passionate about information security and contractual negotiations, and if you thrive in an environment that encourages collaboration, growth, leadership, adaptability, and innovation, we encourage you to apply.
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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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