- Platform Management: Process management of security awareness training platforms (e.g., Huntress) and related tools for multiple clients.
- Training Campaign Deployment: Plan, schedule, and deploy SAT campaigns, including regular phishing simulations, based on client requirements and timelines.
- Client Coordination: Serve as the primary point of contact for clients’ HR or training representatives to coordinate campaign deployment, communication, learner engagement, and compliance tracking.
- Training Needs Analysis (TNA): Conduct basic training needs assessments to identify knowledge or behavior gaps related to cybersecurity awareness, as needed.
- Content Customization: Adjust and fine-tune training content, materials, and communication based on client culture, needs, and feedback.
- Data Analysis & Reporting: Monitor training completion, phishing test performance, and user engagement. Analyze data and provide reports with actionable insights to clients and internal stakeholders.
- Compliance & Audit Support: Maintain accurate training records, campaign logs, assessment data, and procedural documentation in line with data governance and compliance standards.
- User Support: Assist Operations in responding to user inquiries, feedback, or access issues.
- Has at least 2 years working experience in Training.
- Excellent verbal and written communication skills.
- Experience working in a Managed Security Services Provider (MSSP) environment or cybersecurity-focused organization is preferred.
- Familiarity with cybersecurity principles and best practices.
- Experience with managing learning management systems (LMS) or security awareness training (SAT) platforms such as Huntress.
- Strong coordination skills, especially with external clients or stakeholders.
- Highly organized, with the ability to manage multiple client programs simultaneously.
- Attentive to details and data accuracy, and can analyze data and generate reports with actionable insights
- Proficient in the use of MS Office 365, especially MS PowerPoint and MS Excel
- A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.
- Able to provide NBI Clearance (for PH applicants).
Pay rate starts at $5.00/hr and may vary by experience and location.
Benefits- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
What We Do
Intelligent Technical Solutions is your trusted business partner for all IT support and IT consultancy in Chicago, Detroit, Las Vegas, Los Angeles, Phoenix, and San Francisco.
Helping your business meet its goals is our top priority – it is what sustains and drives us. We use the next-generation security technology to help you stay protected and succeed by providing all the advantages of IT service and support while eliminating the high costs of managing IT in-house. Our service programs are designed and implemented based on a thorough inquiry and understanding of your unique business processes. Our devoted team of managed IT service engineers and support specialists monitor your networks and servers 24x7 with a proactive approach to managing your technology.
Intelligent Technical Solutions: Helping businesses thrive by managing their technologies.
We are growing! Be part of our team of cool, professional people.
Check out our openings today:
https://www.itsasap.com/job-openings
