The Role
Supports Microsoft Entra ID CIAM operations by resolving L2/L3 tickets, onboarding and customizing applications, managing authentication capabilities, restoring production services within SLA, automating repetitive tasks, and creating SOPs. The role requires shift-based support, collaboration with service desk teams, and experience with Entra ID, application integration protocols, MFA, and identity proofing.
Summary Generated by Built In
Role Summary:
The Security Analyst should work as a support analyst for the Microsoft Entra ID solution, key delivery outcomes expected from this role are:
• Analyze and resolve L2, L3 tickets
• Application Onboarding in Entra ID – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Application customization – JavaScript driven
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Support production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Create SOP documents for L1 service desk team
• Flexible working in shifts as per roster rotation.
• Up-skilling – Ping AIC, 1KOSMOS under the scope of the CIAM Operations
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience: 2-5 years
Minimum 3 years of relevant support experience in Entra ID.
Basic Qualifications:
• 2-5 years of experience in operations support leveraging Entra ID. Other CIAM solutions like OKTA, Ping Access/Ping Federate, ForgeRock Open AM experience is acceptable, but Entra ID experience (minimum 3 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication.
Technical Skills:
• Hands-on operations support experience in Entra ID. L2/L3 tickets, App Onboarding.
Preferred Qualifications:
• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience
Skills Required
- Bachelor’s degree in Computer Science, Information Security, or a related field
- 2–5 years of operations support experience leveraging Entra ID or comparable CIAM solutions
- At least 3 years of relevant Entra ID support experience
- Experience resolving L2/L3 tickets and onboarding applications in Entra ID
- Ability to work shifts according to a roster rotation
- Team collaboration and effective communication skills
- CIAM implementation and operations support experience
- Exposure to workforce access management implementation and multi-factor authentication
- Scripting and Java development experience
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The Company
What We Do
Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.
