The Role
Support Saviynt IGA operations by resolving L2 tickets, onboarding applications, configuring access certification campaigns, supporting production incidents, documenting SOPs, and automating repetitive tasks. The role requires shift-based support, collaboration with service desk teams, continuous service improvement, and upskilling toward L3 support and minor enhancements.
Summary Generated by Built In
Role Summary
The Security Analyst should work as a support analyst for the Saviynt IGA solution, key delivery outcomes expected from this role are:
• Analyze and resolve L2 tickets
• Application Onboarding – Standard pattern of applications leveraging out of the box connectors
• Access certification campaign – Configure and support access review and remediation process for connected and disconnected applications to improve adoption and compliance posture.
• Create SOPs for L1 service desk team handling Identity provisioning tickets
• Support production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Flexible working in shifts as per roster rotation.
• Up-skilling in Saviynt to handle L3 and minor enhancements
• Complete Saviynt certification
Beyond the above outcomes, deliver continuous service improvements to automate the manual L1/1.5 tasks.
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience: 2-5 years
3 years of relevant Saviynt operations support experience is mandatory.
Basic Qualifications:
• 2-5 years of experience in IGA solution Saviynt. Other IGA solutions like SailPoint, Oracle Identity Manager experience is acceptable, but Saviynt experience (minimum 3 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication and Flexibility to work as per project demands
Technical Skills:
• Hands-on operations support experience in IGA (Saviynt). L2 tickets, App Onboarding, Access certification.
Preferred Qualifications:
• Saviynt Operations support experience.
• Java development experience
Skills Required
- Bachelor’s degree in Computer Science, Information Security, or a related field
- 2–5 years of experience with IGA solutions
- At least 3 years of relevant Saviynt operations support experience
- Hands-on experience supporting Saviynt IGA operations, including L2 tickets, application onboarding, and access certification
- Ability to work rotating shifts according to the roster
- Team collaboration, effective communication, and flexibility to meet project demands
- Java development experience
- Saviynt operations support experience
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.
