The Role
The SDET will ensure the quality of AI-based products through testing, monitoring processes, providing data quality awareness, and delivering feedback for model enhancements.
Summary Generated by Built In
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Job Description:
We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
Job Responsibilities
- Testing of AI based conversational products
- Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
- Providing a high level of data quality awareness across multiple teams
- Evaluating and identifying where enhancements in accuracy of models are required
- Detailed testing feedback preparation to help the team to improve AI models
Requirements
- 2+ years of QA experience with a Bachelor’s in Computer Science or related field.
- Expertise in manual and automation testing, including test planning and execution.
- Hands-on experience with tools like Selenium, TestNG/JUnit, Rest Assured.
- Strong programming/scripting in Java or Python,
- Good knowledge of SQL.
- Familiarity with CI/CD tools such as Jenkins, Git, and Maven.
- Understanding of Functional and Non-Functional testing methodologies.
- Excellent problem-solving, self-motivation, and communication skills.
- Ability to work independently in a fast-paced environment.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Skills Required
- Bachelor in Computer Science or related Engineering field
- 2-4 years of relevant experience
- Experience in API testing and scripting languages
- Passion for Manual & Automation Testing
- Excellent knowledge of Manual Testing concepts and tools
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
