About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Duties and Responsibilities:
5-7 Strong experience in developing ChatBots, handling complex conversational flows and knowledge on training NLP
Strong experience in NodeJs or python programming like API integrations, Handling complex logic and Impact Analysis
Strong understanding of code optimization, standard development practices for bot, unit test cases and code review
Good understanding of voice bot, voice platform integrations, bot training and impact of training
Understanding of multi language bot building, deployment, integrating multiple channels with pros and cons of implementation
Should have experience in agent handover scenarios with CRM modules available in markets eg. Salesforce and RingCentral
Should have at least one conversational AI platform certification((Cognigy, Yellow.AI , Kore.AI, Lex, Luis, Google Dialog flow, IBM Watson)
Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, and exhibit a commitment to continuous learning by staying updated with the latest features, technologies, and industry trends
Experience in Agile software development methodologies, including working in Agile teams for iterative development with proficiency in utilizing project management tools such as JIRA for issue tracking, and team collaboration
Willing to work in a shift from 2 pm to 11 pm (IST)
Skills Required
- 5-7 years experience developing chatbots and handling complex conversational flows and NLP training
- Strong experience in Node.js or Python for API integrations and complex logic
- Understanding of code optimization, standard development practices, unit test case creation, and code review
- Experience with voice bots and voice platform integrations, including bot training and impact analysis
- Experience building multi-language bots, deployment, and multi-channel integrations
- Experience with agent handover scenarios and CRM integrations (e.g., Salesforce, RingCentral)
- At least one conversational AI platform certification (Cognigy, Yellow.AI, Kore.AI, Amazon Lex, LUIS, Google Dialogflow, IBM Watson)
- Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, and continuous learning
- Experience working in Agile teams and using project management tools such as JIRA
- Willingness to work the IST shift from 2pm to 11pm
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
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