The Role
Develop and scale AI workflows and tools using a no-code platform, focusing on prompt engineering and API integration, while collaborating with teams to ensure performance and reliability.
Summary Generated by Built In
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We are looking for an SDE II – Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
Key Responsibilities
- Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
- Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
- Integrate external and internal APIs, including authentication, data mapping, and error handling.
- Implement unit tests, debug issues, and ensure reliability of agent workflows.
- Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
- Optimize agents for performance, cost, and fault tolerance.
- Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
Required Skills & Qualifications
- 3–6 years of experience as a Software Development Engineer or similar role.
- Strong understanding of prompt engineering and LLM behavior.
- Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
- Solid experience in unit testing, debugging, and troubleshooting.
- Knowledge of resilient system design patterns and non-happy path handling.
Nice to Have
- Experience with no-code/low-code automation platforms.
- Exposure to agentic AI, conversational AI, or workflow orchestration systems.
- Familiarity with observability and monitoring in production systems.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Top Skills
JSON
Prompt Engineering
Rest Apis
Webhooks
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
