This position supports the Asia region and fluency in English (written and spoken) is required, fluency in a secondary language is preferred (Korean, Japanese, etc.). Role will report to direct
supervisor.
Support Asia Customer Service & Operations in maturing their view of processes, risks and controls through execution of the Non-Financial Risk Assessment process, self-identification/validation
of issues, audit readiness & RBCT planning.
Support Asia Customer Service & Operations in the understanding of their risk environment.
Support risk-related activities aligned with the Enterprise Non-Financial Risk Policy and Standard.
Deliver on risk and issue related goals/deliverables, provide training and implement best practices.
Implement/support risk related metrics/indicators, performance metrics, and dashboard reporting.
Support and communicate department strategy/vision effectively to business partners.
Coordinate and collaborate, while building strong relationships, with Internal Audit, Risk, Compliance, Customer Service & Operations regional partners, IT and other GTO partners, and others as
appropriate.
Perform other duties as assigned or required
Education, Technical Skills & Other Critical Requirement
Education Bachelor's Degree in Business, Accounting, Risk Management or related field
Experience (In Years)
5 years of Risk Management or related Internal Audit/Risk & Control Environment experience, with progressive responsibility, and a minimum of 2
years in the financial services industry, preferably insurance.
Fluency in English (written and spoken).
Technical Skills
Experience in execution of risk assessments and use of 'GRC' tools.
Demonstrated ability to execute in an ambiguous and dynamic environment with a focus on delivery of outcomes.
Demonstrated flexibility with shifting priorities and ability to manage multiple priorities simultaneously.
Strong interpersonal and teamwork skills - including oral and written communications, relationship building, collaboration, and influencing - across
a broad range of levels in the organization.
Problem solver with the ability to translate information into actionable recommendations.
Demonstrated track record of proactive communication to partners and leadership.
Demonstrated ability to produce timely reporting for audiences at varying levels within the organization
Customer service orientation.
Ability to work independently and collaboratively.
Ability to work flexible hours to support Customer Service & Operations partners globally.
Other Critical Requirements Like Voice/
Non-Voice for Insurance Ops
N/A
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
