The Scrum Master is a key servant-leader and facilitator supporting 2-3 Agile delivery teams within a large-scale SAFe (Scaled Agile Framework) environment. This role is responsible for fostering an environment of continuous improvement, transparency, and accountability, ensuring that Agile principles are understood and effectively applied to achieve successful, predictable delivery outcomes.
Key Responsibilities
Coach and guide Agile teams in Scrum best practices, ceremonies, and mindset, ensuring delivery teams meet the Definition of Ready (DOR) and Definition of Done (DOD) both in form and intent.
Facilitate and actively manage Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
Partner with Product Owners, Release Train Engineers (RTEs), and cross-functional stakeholders to align priorities, manage dependencies, and remove impediments.
Track and manage team capacity, velocity trends, burndown charts, and delivery performance to support data-driven planning and retrospectives.
Proactively identify process bottlenecks and areas for improvement, driving continuous delivery optimization.
Collaborate closely with partner IT groups (e.g., infrastructure, QA, architecture) to coordinate inter-team dependencies and optimize integration schedules.
Maintain and configure Azure DevOps boards, dashboards, and PI planning tools; manage team and Program Increment (PI) boards, and ensure accurate, transparent reporting through ADO Wiki documentation.
Ensure compliance with SAFe principles and contribute to overall Agile maturity across the ART (Agile Release Train).
Support organizational goals for predictability, quality, and velocity by fostering high-performing, empowered teams.
Qualifications
Minimum 5 years’ experience as a Scrum Master managing multiple Agile teams in complex enterprise environments.
Proven experience operating effectively within a SAFe Agile Release Train.
Current Certified Scrum Master (CSM) and SAFe Agilist (SA) certifications required.
Proficiency in Azure DevOps, including managing metrics dashboards, work item tracking, and process documentation.
Strong analytical, facilitation, and interpersonal skills; adept at managing relationships across multiple stakeholder groups.
Proficiency with Microsoft Office Suite and modern communication tools (Teams, Outlook, etc.).
100% on-site position in Plano/Parkwood — no remote work option.
Preferred Attributes
Excellent communicator who can bridge technical and non-technical audiences.
Experienced at navigating complex organizational structures and influencing without authority.
Committed to continuous learning and fostering Agile excellence within and beyond the team.
Top Skills
What We Do
Our people-first approach to technology offers best-in-class service and success rates. With the world of business and technology growing more complex and confusing every minute, CG Infinity keeps it simple for our clients. Your leaders work with our leaders throughout an engagement. The leaders of our small, blended teams work hand in hand with your team to ensure your objective success.
We partner with companies in a vast array of industries, including the Energy & Utilities and Financial Services industries, to help them thrive in the modern marketplace by leveraging technology to drive their enterprise. From our perfect record in Salesforce implementations, our trusted experience integrating Salesforce with back-end applications, to our creative custom software solutions, CG Infinity is your trusted ally for business technology transitions. With our skilled employees and veteran leadership team, CG Infinity doesn’t complicate life for our clients, we simplify.
