Scrum Master

About the Role:

Grade Level (for internal use):

10

S&P Global – Corporate

About the Role: Scrum Master

The Team: The Order to Cash team is responsible for the management and improvements of the Business Applications that drive S&P Global. Our team leads many internal applications from Salesforce, Order to Cash, Order Fulfillment, Reporting and Workflow tools. You will have the opportunity every single day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe.
 
Responsibilities and Impact: You will work alongside a Salesforce and integrating systems Solutions Architect and other team members. You will use your skills and experience to help improve our Salesforce Platform. You will be involved in strategic planning and execution that will include working in all areas of Salesforce from Service Cloud, Sales Cloud, App Partners, Lightning, Wave and more.
 
Would you like the opportunity to work on a team that will craft the future of the company's Salesforce Instances? You enjoy working to break down and solve complex problems by creating practical, maintainable, and scalable solutions. You're a great person that willingly collaborates, listens, and cares about your peers. This position will enable you to interact with an Agile team of in-house Salesforce and integration systems professionals from around the world. We are in search of a highly motivated Project Manager / Business Analyst who is excited about utilizing their technical project management skills to lead projects from conception to completion in an Agile environment across multiple CRM teams.

• Act as Servant leader to an Agile team
• Educate Agile teams to maximize efficiencies and performance from Scaled Agile practices and values
• Coach Agile scrum teams in self-organization and continuous improvement
• Guide the Agile team to consistently delivery customer value
• Manage risks, mitigate impediments, and negotiate dependencies within and across Scrum teams
• Facilitate Scrum events including, Daily Stand-ups, Iteration Planning, Refinement sessions, iteration Reviews, and Retrospectives.
• Work with Product Owners to ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team.
• Establish and maintain open and clear lines of team communication to facilitate status transparency 
• Enforce attention to detail in system usage to ensure accurate and timely reporting
• Work with peer Scrum Masters, Release Train Engineers, and Agile Coaches to increase the effectiveness of Scaled Agile.

What We’re Looking For:

Basic Required Qualifications:

• 3+ years of experience as a business analyst in a technical environment.
• BA/BS in a relevant field (business or technology) or experience, with understanding of the financial services industry
• Experience leading teams as a Scrum Master
• Strong Critical Thinking and analytical skills
• Deep knowledge of and passion for Agile/Scrum including Agile metrics and reporting techniques
• Good understanding of SAFe.
• Communication skills (presentational, active listening, ability to build consensus, and support across functions and at all levels)
• Salesforce Certifications or willingness to achieve Admin certification within first year
• Ability to clearly bring together and document software requirements
• Experience working effectively in a dynamic development environment within large, global teams
• You will be able to resolve conflict through arbitration, negotiation, reasoned discussion, or critical issue
• Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching, and mentoring
• Proficient in the use of Azure DevOps (ADO)
• Willing to work in Evening/ Night Shift.

Additional Preferred Qualifications:
• CSM or PSM-1 Certification
• Certified SAFe Scrum Master or A-SCM Certification

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)