Location: London, Hybrid
Salary: up to £43,000 per year
About usAt Arbor, we are committed to improving the working lives of school staff by transforming the way schools operate. Our school management systems empower over 12,500 schools and trusts to use data effectively and create happier, more productive working environments. We believe that schools should be joyful places to work and learn, and our tools are designed to support this vision.
About the roleWe are seeking a Schools Customer Marketing Manager to join our Demand Generation Marketing team. This role is focused on generating leads from Arbor schools to support our upsell, cross sell and renewals goals. You will work closely with Sales, Customer Success and Product to design and execute marketing campaigns - if you’re collaborative and a good team player, this is the role for you.
Core responsibilities
- Develop and implement customer marketing strategies focused on generating upsell and cross sell elads from Arbor schools.
- Work with the Renewals team to create and deliver our Renewals Marketing programme.
- Collaborate with Sales, Customer Success and Product teams to identify customer needs and translate them into effective marketing campaigns.
- Create and manage targeted email marketing programmes, webinars, user groups, and other engagement activities tailored for school customers.
- Analyse campaign performance and customer data to continuously improve marketing activities and customer experience.
- Develop customer success stories and case studies that showcase the value of our products for schools.
- Manage key marketing platforms such as Hubspot and Gainsight to support segmentation, campaign automation, and customer journey mapping.
- Collaborate with the broader marketing team to ensure consistent brand messaging and voice.
RequirementsAbout you
- Experience in customer marketing, preferably within the education or SaaS sectors.
- Strong understanding of B2B marketing principles, with an ability to create engaging campaigns that drive customer retention and product adoption.
- Excellent communication skills, both written and verbal, with the ability to craft compelling customer stories and messaging.
- Experience using marketing automation tools and CRM systems such as Hubspot, Salesforce, and Gainsight.
- Data-driven mindset with ability to analyse campaign metrics to optimise marketing effectiveness.
- Ability to work collaboratively across teams, managing multiple projects and priorities efficiently.
- Passion for education and understanding of the challenges faced by schools is highly desirable.
- Strong organisational skills and attention to detail with a proactive, can-do attitude.
BenefitsWhat we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
- Access to services such as Calm and Bippit (financial wellbeing coaching)
- All of our roles champion flexible working and we are happy to discuss what this means to you
- Social committees that plan team, office and company wide events to bring people together and celebrate success
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
- Volunteer with a charity of your choice for a day each year
Interview process
- Phone screen
- 1st stage
- 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [email protected].
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected]
Please note: We are unable to provide visa sponsorship at this time.
Skills Required
- Experience in customer marketing, preferably within the education or SaaS sectors
- Strong understanding of B2B marketing principles
- Excellent communication skills, both written and verbal
- Experience using marketing automation tools and CRM systems such as Hubspot, Salesforce, and Gainsight
- Data-driven mindset with ability to analyse campaign metrics
- Ability to work collaboratively across teams, managing multiple projects
- Passion for education and understanding of the challenges faced by schools
What We Do
At Arbor, we’re on a mission to transform the way schools work for the better. You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way. At Arbor, we passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job. Arbor is the fastest-growing MIS today. Over 3,800 schools and MATs use our tools to work more collaboratively, free staff from busywork and drive their schools forward. We know any technology is an investment, in both time and cost, so everything we do is designed with schools to make a real difference. Each year, we measure our impact on the metrics that matter most - like saving staff time and getting greater insight into your data - to hold ourselves accountable. We’re building a platform and products we believe in - as well as strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector. Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
