- Own a portfolio of school partnerships end-to-end: Act as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery. You’ll build a deep understanding of each school’s context, coordinate internally to resolve issues, and be accountable for engagement and outcomes across your portfolio.
- Be a trusted day-to-day partner for counselors: Maintain regular touchpoints with schools, respond quickly and thoughtfully to questions or concerns, and proactively identify opportunities to better support counselors and the students they serve. You’ll help schools navigate referrals and ongoing engagement with Marble.
- Help build a repeatable School Success motion: Contribute to designing and running experiments to understand what drives adoption, engagement, and expansion across schools. You’ll help track results, share insights, and turn learnings into practical playbooks that directly support our mission and revenue growth
- 2-3+ years of professional experience in a customer-facing role, operating within a fast-paced, complex environment (Education and/or Healthcare are a strong plus!)
- High EQ with the ability to quickly build trust, understand stakeholder context, and communicate clearly with busy partners
- Demonstrated ability to take ownership of ambiguous workstreams and drive them from problem to resolution through clear communication, iteration, and sound judgment
- Comfort working with CRMs or account management tools to track relationships, activity, and follow-ups
- Based in New York or willing to relocate - we work from our SoHo office three days per week
- Experience working at an early-stage startup in a Customer Success or Account Management role
- Background in, or a demonstrated strong interest in, mental health, psychology, or adjacent human-centered services
- Experience working with K–12 educators or within a school-based environment
Marble Traits
- 🏃🏻 Scrappy executor: You do whatever it takes to keep schools engaged — from running impromptu workshops to persistently following up when things stall
- 🙊 Clear, influential communicator: You communicate effectively with busy school partners to get buy-in and influence without authority, while collaborating cross-functionally to drive results
- 🫂 Empathetic and customer-obsessed: You understand counselors’ day-to-day realities and use that insight to design effective touchpoints and navigate tough conversations with clarity and grace
- 💙 Introspective team player: You’re a thoughtful communicator, open to feedback, and focused on what’s best for the mission and the people we serve
Top Skills
What We Do
Marble Health is building the operating system for youth mental health. A platform that connects schools, therapists, health plans, and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people.
We’re reimagining how care can work when all the people who want to help are truly connected. Families, who are being devastated by this crisis; Schools, whose budgets are being affecting; Therapists, who want to help but struggle with the complexities of our healthcare system; and Insurance payers, who are paying the price when kids don't receive care. They all have incentives to fix this problem, but historically have been completely siloed. We're changing that.
And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools, support systems, coaching, and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale, from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves, giving them resources and support between sessions.
By pairing a connected care network with cutting-edge AI, we’re aiming to set a new standard for how mental health care is delivered.
Why Work With Us
Our founders built unicorn behavioral health startup Headway, and our team shares a relentless drive, operational excellence, and a team-first mindset. We work closely with therapists, students, families, and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.
Gallery
Marble Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a 3-day in person office policy: Monday, Tuesday and Thursday.
