Title : Enrollment Coordinator
Location: Cupertino, CA
Type: Full-Time | 40 hrs/week (Wednesday–Sunday)
Compensation: Compensation: $24–$28/hour (based on experience) + commission for each student enrollment, with performance-based quarterly and annual incentives. Target annual compensation: $50,000–$74,000.
At Think Academy, we believe every student deserves a learning experience tailored to their unique strengths and goals. As an Enrollment Coordinator you'll be the first person families meet on their educational journey. By understanding each student's academic needs, you'll help parents identify the right programs and guide them through a welcoming, seamless enrollment experience.
This role is ideal for someone who enjoys building relationships, communicating with families, and making a meaningful impact through education. You'll also collaborate closely with teachers and campus staff to ensure every family receives exceptional support from their first visit onward.
Key Responsibilities
1. Enrollment & Consultation
- Greet and consult with walk-in or online parents to understand student needs.
- Present Think Academy programs and recommend appropriate classes or learning paths.
- Support placement tests and trial classes, and guide parents through the enrollment process.
- Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
2. Front Desk & Parent Communication
- Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
- Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
- Maintain a welcoming, organized, and professional front-desk environment.
- Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
3. Operations & Team Collaboration
- Assist with campus events, workshops, and open houses.
- Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
Required Qualifications
- Fluency in both English and Mandarin.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Passion for education and helping students succeed.
Preferred Qualifications:
- Bachelor's Degree
- Experience in admissions, education, customer service, retail, hospitality, or consultative sales.
- Experience meeting performance or enrollment goals.
Why Join Think Academy
- Meaningful work that impacts students’ academic growth.
- Supportive, collaborative, and growth-oriented team environment.
- Career development opportunities in education operations and manageme
Skills Required
- Bachelor's degree preferred
- Bilingual in English and Mandarin required
- Excellent interpersonal and communication skills
- Organized and detail-minded
- Passionate about education
- Experienced in sales preferred
What We Do
AL Education Group (NYSE: TAL) is an education technology (Ed-Tech) company that operates based on smart education that provides an open platform for quality education and extra-curricular learning. It serves public education, powers private education and explores new education models for the future on a global scale. Our mission is Advancing Education Through Science and Technology. Currently there are more than 4 million students per week on TAL’s online and offline education platforms. Think Academy (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group, is recently established to provide K-9 extra-curricular learning services through technology in the US. Offering accelerated learning in math, Think Academy fosters the children’s ability to think critically, strengthens their logic skills, and helps them fulfill their goals through innovative teaching techniques. Currently Think Academy is located in San Jose, California, offering various K-9 Math and Chinese live online courses across the nation.
