Scheduling Registration Rep - Bilingual/Spanish

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Schedules appointments for incoming phone calls, following set Central Scheduling protocols, to determine level of need for outpatient services with regards to schedule availability. Schedules and coordinates appointments for families for clinic visits, ancillary services, and diagnostic testing. Processes outpatient registrations, obtaining all necessary registration information. Helps educate and communicate to patient families their financial obligations and means of obtaining managed care authorizations.

• High school education or equivalent.

• Bilingual - Spanish/English speaking required

• One year customer service experience required.

• Requires excellent customer service, communication and interpersonal skills in order to serve a variety of people in a fast paced call center environment.

• Proficient data entry skills with accuracy and speed. 

• Excellent organizational and prioritizing skills necessary to work in a fast paced multi-functioned department.

• Ability to make decisions based on established clinic protocols.

• Experience in registration and/or scheduling preferred. Prior experience working with insurance or in a healthcare setting preferred.

• Epic experience preferred.

• Call center experience preferred.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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