Essential Duties and Responsibilities:
- Answer employee calls regarding staffing/scheduling functions
- Coordinates therapists schedules with compatible clients
- Confirms and updates therapists availability schedules
- Communicates with both therapist and clients in regards to session cancellations and/or changes in a timely manner
- Schedules all new referrals to the appropriate therapist based upon client location,
service area and availability - Takes ownership of front desk operations, greeting clients, answering phone calls, and sorting mail
- Answer emails and other written communication in a timely manner
- Consults with Operations Manager and supervisors concerning scheduling needs to efficiently create processes that improve services and procedures
- Perform other miscellaneous administrative duties as assigned
Qualifications/ Requirements:
- Relevant experience, 1 year (Not Required but preferred)
- Spanish and English fluency required
Licenses, Certifications
- Driver's License (Required)
- Fingerprint clearance (both DOJ and FBI)
Other Knowledge, Skills and Abilities
- Team Leadership
- Excellent written/oral communication
- Relationship development
- Solution-oriented problem solving
- Excellent organization and planning
- Systems management
- Exceptional project and personnel management skills
- Excellent ability to multitask and prioritize in a busy, fast-growth environment
- Proficiency in MS Word, Excel and PowerPoint is essential
Top Skills
What We Do
We are a company dedicated to helping children reach their greatest potential. BTA specializes in providing applied behavior analysis (ABA) therapy to children with neurodivergent conditions and behavioral disorders. Each client we work with is unique, and their treatment programs reflect that. Our team of clinical experts evaluates clients and develops the best-personalized treatment programs for every child. Clinical programs work on the motor, social, cognitive, and communication skills in order to give our clients and their families the confidence to navigate life.
