Scheduling Coordinator

Job Description:

Job Title: Scheduling Coordinator

Location: Springfield, MO

Department: Centralized Scheduling

Employment Type: Full-time

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Job Summary:

The Scheduling Coordinator supports multiple programs and service lines by building accurate provider schedules, coordinating client appointments, and facilitating communication across departments. This role is ideal for an organized, collaborative professional who enjoys solving problems, improving scheduling efficiency, and creating a positive experience for clients and providers. Join a compassionate team committed to delivering timely, coordinated care throughout the organization.

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This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

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Key Responsibilities:

• Build and maintain accurate provider schedules for designated programs and service lines within the electronic health record.
• Coordinate program-specific client appointments and partner with Client Contact Services to fill available appointment times.
• Review provider schedules, identify potential errors, and collaborate with appropriate teams to resolve scheduling issues.
• Support caseload management by monitoring schedule utilization, client attendance, and discharge processes.
• Collaborate with clinical teams and other departments to improve communication, scheduling efficiency, and the client experience.
• Generate departmental reports and collect data to support appointment coordination, program evaluation, and operational decision-making.
• Maintain accurate schedule and electronic health record information while protecting client privacy and complying with HIPAA requirements.
• Participate in required meetings and complete additional responsibilities as assigned.

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Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.
• Previous experience working in an office setting preferred.

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Additional Qualifications:

• Demonstrate effective written and verbal communication skills, including the ability to prepare routine reports and communicate clearly with clients, employees, family members, and community contacts.
• Read and interpret safety rules, operating manuals, procedure guides, and other workplace documents.
• Apply basic mathematical skills using whole numbers, fractions, and decimals.
• Follow written, verbal, and diagram-based instructions while applying sound judgment to solve problems involving multiple variables.
• Build effective professional relationships through telephone and in-person interactions.
• Follow direction, accept supervision, and collaborate effectively with team members.
• Maintain a current driver’s license, acceptable driving record, and current auto insurance.
• Successfully complete required criminal record, driving record, abuse and neglect, and fingerprint checks.

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Physical Requirements

ADA Consideration – Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. This position requires repetitive movement of the hands, fingers, and arms for typing and/or writing during the work shift.

Sedentary work involves sitting most of the time and may include occasional walking or standing for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.