📍 Onsite | Irving, TX
🕒 Monday–Friday | 8:00 AM to 4:30 PM | Full-Time
Looking for a fast-paced opportunity where you can stay organized, help customers, and play an important role in keeping projects moving forward?
West Shore Home is hiring a Permitting Inspection Scheduler to join our team. In this role, you’ll coordinate inspections for customer projects across our locations, working with customers and internal teams to schedule appointments, maintain accurate records, and ensure inspections are completed in accordance with local requirements.
This is a high-volume, detail-oriented role focused on communication, organization, problem-solving, and delivering an exceptional customer experience.
What You’ll DoMake high-volume inbound and outbound calls to schedule customer inspections
Communicate with customers through phone calls, emails, and text messages
Respond to incoming calls and voicemails, directing inquiries as needed
Review reports to identify jobs ready for inspection and coordinate scheduling
Accurately document inspection details and updates in our CRM system
Ensure inspections are completed in accordance with local requirements
Partner with branch leadership and Customer Service teams to identify jobs ready for inspection
Provide updates to leadership on inspection status and progress
Maintain established performance metrics while delivering exceptional customer service
High school diploma or equivalent required
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong communication and customer service skills
Ability to handle a high volume of calls while maintaining accuracy and professionalism
Strong problem-solving skills and a proactive approach to work
At least 2 years of customer service experience preferred
Experience with Salesforce and Microsoft Excel preferred
Competitive hourly compensation
Medical, Dental, and Vision insurance
401(k) with company match
PTO and paid holidays
Employee discounts and referral program
Career growth opportunities
At West Shore Home, we’re redefining the home remodeling experience. Since 2006, we’ve built our business around delivering exceptional customer experiences through our own trained employees, proprietary technology, and a commitment to doing things the right way.
With operations across more than 25 states, over 330,000 homeowners served, and more than 68,000 five-star reviews, we’re proud of the reputation we’ve built and the people who make it possible.
When you join West Shore Home, you become part of a growing organization that values innovation, accountability, teamwork, and continuous improvement. We’re committed to helping our employees reach their potential, make a meaningful impact, and grow their careers as we work toward becoming America’s Most Admired Home Remodeling Brand®.
Skills Required
- High school diploma or equivalent
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and customer service skills
- Ability to handle a high volume of calls while maintaining accuracy and professionalism
- Strong problem-solving skills and a proactive approach to work
- At least 2 years of customer service experience
- Experience with Salesforce
- Experience with Microsoft Excel
What We Do
West Shore Home is a technology-enabled American home remodeling company founded in 2006 by B.J. Werzyn. The company specializes in high-quality bathroom, window, door, and flooring remodeling services. It utilizes full-time employee installation teams and proprietary digital measurement technology to simplify the remodeling process for homeowners, focusing on faster installations, clearer communication, and greater consistency across every project nationwide.
