- Creating new service orders in the CRM system, ensuring that all details are accurately entered. This includes customer information, order specifics, and any additional requirements. Additionally, it involves monitoring the progress of these orders, providing support for any issues that arise and assisting in the closure of service orders once all services have been delivered and confirmed (where applicable)
- Generic Email Management involves handling a wide range of tasks related to email communication. This includes managing incoming and outgoing emails, ensuring prompt responses
- Performing parts ordering in the CRM system is a critical task that requires meticulous attention to detail and accurate data entry. This involves creating a parts order request and submitting it through the CRM system. Monitoring the status of the parts order, tracking its progress from submission to fulfillment. Communicating with internal teams to address any issues or delays that arise during the ordering process. Updating the CRM system with any changes or updates to the parts order if needed. Providing timely updates to customers or stakeholders on the status of their parts orders.
- Creating service quote in the CRM system, ensuring all fields are completed correctly. This may also include following up with the customer if any information is unclear or missing, and making necessary adjustments to the service quote as needed.
- Provide support as required with warranty extension submission as well as any other ad hoc additional administrative tasks
- Work collaboratively and partner with different departments.
- Ensure all working relationships follow Agilent Technologies Standards of Business Conduct
- Bachelor’s or Master’s degree, or an equivalent combination of education and 3–5 years of experience in customer service operations or administration.
- Excellent communication skills, both written and verbal in English and Thailand language.
- Possess Customer-First mindset.
- Excellent telephone communication skills for customer interactions.
- Good team player who can cooperate cohesively within the team and with cross functional teams.
- Knowledge in SAP is mandatory.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Bachelor’s or Master’s degree, or equivalent combination of education and experience
- 3–5 years of experience in customer service operations or administration
- Excellent written and verbal communication skills in English and Thai
- Customer-first mindset
- Excellent telephone communication skills
- Ability to collaborate effectively with team members and cross-functional departments
- Knowledge of SAP
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
