Scheduling Analyst

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

Our team

You’ll work with a team of passionate, innovative and dedicated people that focuses on getting the job done whilst delivering the latest solutions to our clients. We are a very fast-paced team who are driven to deliver awesome technology!

Role Overview

The Scheduling Analyst is responsible for analysing, monitoring, and evaluating the function of the workforce by monitoring activities on a real-time basis.

The Scheduling Analyst is responsible for (but not limited to):

• Updating and maintaining scheduling database. Creates schedules and provides regular reports to assess workforce need
• Analysing, monitoring, and evaluating the function of the workforce (call or service) centre by monitoring activities on a real-time basis
• Creating schedules and providing regular reports to management on workload and workforce
• Working with Finance to maintain budget accuracy and improve forecast capabilities
• Defining both long-term strategies and ever-changing, short-term, and immediate workforce needs
• Managing shift change requests and monitoring new-hire, holiday, and seasonal shift needs
• Updating and maintaining scheduling database with current information; and researching, recommending, and implementing call centre technology and process improvements to reduce overall costs.

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a Morning work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment

Why Join Us?

As one of Australasia's IT powerhouses, Datacom offers the agility and innovation of a startup, coupled with the influence and opportunities of an industry leader. Our people-first culture is palpable - you'll feel it the moment you walk through our doors.

We offer an array of perks, from vibrant social events to serene chill-out spaces, hybrid working setups, and an abundance of professional development opportunities. At Datacom, you'll grow your career, connect deeply with peers, and bring your true self to work every day.

Leading the charge in tech, we tackle some of the biggest challenges and most exciting opportunities across Australia and New Zealand. If you're eager for adventure and driven by possibility, you'll fit right in.

Join us as we champion an inclusive, fun, and supportive workplace where your contributions are celebrated, and your growth is nurtured. Together, let's explore what's possible and create the future!