Scheduler

Join Our Team at Corserv Care as a Scheduler

Salary: £27,876

Working Hours: 37 per week 

Contract Type: Permanent 

Base: Hybrid 

Click here to read more about us and what benefits we offer.

About the role: Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a proactive Scheduler Discharge Coordinator to join our dynamic STEPs team. In this key role, you'll work collaboratively with colleagues from different teams, disciplines and partner organisations in order to provide a seamless service to individuals/families/carers.           

Role Purpose: 

Schedule and carry out planned visits to service users to produce initial reablement / support plans, including initial risks assessments, moving and handling risk assessment to minimise the areas of risk to service user, staff, service providers and the general public or refer to other community services, within the first three days and may include initially the delivery of hands-on care, ensuring information is shared with relevant parties.

What you'll be doing:

Monitor and undertake reviews of the service provided to service users according to published Quality Standards, as necessary within this initial period and as service user needs change ensuring that visit times are amended to reflect changes in abilities and/or circumstances, ensuring regular feedback of appropriate information to Registered Managers and Commissioners.

Work collaboratively with Lifeline to offer and assess further support using a TEC enabled approach.

To undertake the relevant training and be responsible for assessing for and providing low level pieces of equipment which will enable customers to remain safe and independent at home.  

Receive and investigate complaints, accidents and incidents according to procedure and ensure that any safeguarding issues are dealt with expeditiously 

Close liaison with the Corserv Care’s Hospital Discharge Co-ordinator, based at RCHT to ensure capacity is prioritised for medically fit patients requiring discharge to Corserv Care, through either the STEPS or Care & Support Teams to provide packages of care.

Daily review of the list of STEPS delays (customers currently supported by STEPS who are awaiting a home care package) to identify capacity and facilitate a transfer to Corserv Care & Support.

Close liaison with the Registered Managers to identify pending staff capacity to forward plan the creation of new care runs.

Work closely with community-based Teams to discuss care needs of potential new customers to ensure these can be safely met by the team. 

Co-ordinate with community-based Teams to arrange follow on start dates, visits and care plan completion for new customers. 

To work as part of a rota pattern that covers the core hours of 8am – 6pm and includes working alternate weekends.

Assess the potential to improve outcomes/lives gathering information from a range of sources, including adults, carers; and relevant others; other agencies, and other people within the person's wider support network

Promote independence by offering information and advice, signposting to other agencies as appropriate, and prompting contact with social and community resources 

Accurately record assessments, reviews and support plans, ensuring a copy is provided to the person concerned

Maintain care records, keeping them up to date so that they can provide concise and accurate information about circumstances and plans within the limits of data protection

Promote and facilitate effective communication with families, carers and individuals and other agencies to ensure the views and wishes of individuals and carers are given appropriate consideration and are central to all decision making 

Seek advice from colleagues, other professionals, and line manager where this supports safe and effective decision-making 

Maintain awareness of policy and procedures to safeguard adults at risk of abuse or neglect, alerting others to risks as appropriate 

Attend training courses as required and maintain own professional development and competency including having responsibility for own self development on a continual basis

Operate with due regard to Corserv’s confidentiality policies, the Data Protection Act and best practice and work at all times within the requirements of Health and Safety legislation

To have an awareness of, and be able to contribute to, mental capacity assessments in line with the Mental Capacity Act 

Promote assistive technologies, minor adaptations and equipment required to maintain/enhance/develop independence 

Maintain and monitor records in relation to annual leave, sickness, mileage claims, reablement plans, service user visit records, risk assessments, etc. using relevant systems

Offer safe and appropriate support to each individual in a person-centred way

Comply with and maintain best practice in relation to Health & safety matters, which will include basic risk assessments and the prevention and control of infection. 

Ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the service develops to enable effective and appropriate staffing levels to meet demand potentially including working weekends and evenings or early mornings.

To operate in accordance with the diverse needs of the community to ensure equal access to services

Participate in the Out of Hours Duty System to support staff and service outside of office hours

Be responsible for self and others continuous development and to undertake relevant training as required.

Carry out any other duties related to the post at the direction of the Community Services Management Team, which could include those duties listed outside of the local team, i.e. cover across the district or services as required and appropriate to the grading of the post

About Corserv Care

Trusted – Positive – Innovative – Collaborative – Join us

It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.

Our benefits: 

Generous pension scheme with employer contribution and option to salary exchange for NI savings Holiday starting at 23 days (pro-rata) and increasing to 28 with service (plus bank holidays) 

Option to buy additional annual leave through monthly salary deductions up to 5 days per year Flexible working hours & hybrid working based on role requirements 

Investment and support to Continued Professional Development and training including reimbursement of professional fees and access to learning platforms 

Salary sacrifice schemes; Cycle 2 Work, Home & Electronics, Electric Car Access 

Pool car scheme for business use with fuel card use 

Non-salary sacrifice Car lease scheme for colleagues who complete a minimum of 1,000 business miles per year 

Access to a Healthcare Cashplan scheme

Employee discount scheme and wellbeing events 

Volunteering days 

Opportunity to become: Safeguarding Advocate, Health & Wellbeing Champion, Mental Health First Aider 

Employee Assistance Programme (EAP) where colleagues can access advice 24/7 

Occupational health services which include counselling and eye test vouchers 

Life assurance/death in service 

Enhanced leave; sick, maternity, paternity, adoption, carer’s, compassionate and study leave 

About you: 

Qualifications & experience essential criteria: 

Minimum Level 3 qualification in health, social care or relevant areas or the capacity and willingness to work towards appropriate qualifications

Knowledge and experience of relevant legislation, policy and principles, including Social Care and Human Rights legislation and Person-Centred care policies and practices and applies in all day-to-day activities            

Demonstrates good skills and abilities of electronic programming/rota systems plus experience of Microsoft Office packages

Experience in social care with adults in need of support services and their families or a demonstrable commitment to adult social care

Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. 

To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV. 

Closing date: midnight Sunday 16th August 2026

Due to the large number of applications, we will be viewing applicants on a daily basis and we may contact you before the closing date to invite you to an interview. 

We may also close the advert early due to a high volume of interested applicants. 

Thank you for your interest and we look forward to hearing from you soon!