The Role
Coordinate daily schedules for field engineers performing electrical testing and maintenance. Liaise with clients, sales and operations to confirm appointments, monitor availability, maintain accurate records, meet KPIs, and support administrative tasks to ensure timely service delivery and high customer satisfaction.
Summary Generated by Built In
Scheduler - Calbarrie Compliance Services
Contract: Permanent, Full-time
Location: Cheltenham (office based)
Hours: 8:00am to 5:00pm (1-hour lunch)
Salary: £26,589 per annum, OTE circa £30,000
About Us
Calbarrie Compliance Services Ltd provides electrical safety testing and compliance services across the UK, covering fixed installations, portable appliance testing, emergency lighting, thermal imaging and remedial works. Calbarrie works across facilities management, retail, commercial, education and local authority sectors, with a strong focus on repeat business and long-term client relationships.
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
About the Role
We are seeking an organised and proactive Scheduler to join our Operations team in Cheltenham. This is a key role responsible for coordinating the day-to-day workload of our field-based engineers, ensuring works are scheduled efficiently and delivered within agreed timescales.
Working closely with clients, engineers, sales and operations teams, you will play an important role in maintaining high levels of customer service while ensuring operational requirements are met. This position would suit someone who enjoys working in a fast-paced environment, is highly organised, and can effectively manage multiple priorities throughout the day.
Key Responsibilities
- Schedule a team of engineers on a day-to-day basis for planned electrical testing and maintenance activities
- Liaise with clients to arrange and confirm engineer appointments
- Work closely with the sales team to support customer satisfaction and service delivery
- Operate within agreed KPIs and performance measures
- Provide key clients with work programmes and scheduling updates
- Work closely with the Operations team to ensure works are completed within required timescales
- Monitor engineer availability and workload to maximise operational efficiency
- Maintain accurate scheduling records and documentation
- Communicate effectively with engineers regarding appointments, changes and operational updates
- Build positive working relationships with clients and internal stakeholders
- Support the wider Operations team with administrative and coordination activities as required
Skills, Knowledge, and Expertise
- Previous experience in a scheduling, coordination, planning or administrative role
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Ability to work effectively under pressure and meet deadlines
- Strong attention to detail and accuracy
- Good working knowledge of Microsoft Office applications
- Ability to build positive relationships with clients and colleagues
- Strong problem-solving and time management skills
- Ability to work independently and as part of a team
- Positive and professional approach to customer service
What We're Looking For
We are looking for a highly organised individual who enjoys coordinating activities and working with a variety of stakeholders. The successful candidate will be a strong communicator, capable of managing changing priorities while maintaining a high level of accuracy and customer service.
You will be a team player who works well in a busy environment, takes ownership of responsibilities, and is motivated by helping the wider team operate effectively. A proactive attitude and willingness to learn will be key to success in this role.
Salary and Benefits
We offer a competitive salary of £26,589 per annum with On Target Earnings of circa £30,000.
In addition, employees have access to a range of benefits including:
- Bonus scheme
- 25 days holiday plus bank holidays
- Pension Scheme
- Staff benefits package including discounts at retailers and gym memberships
- Ongoing training and development opportunities
- Career progression opportunities within Calbarrie and the wider Celnor Group
- Supportive team environment
Calbarrie Compliance Services is an equal opportunities employer committed to diversity and inclusion in the workplace.
To apply, please submit your CV and a covering letter explaining why you're the right fit for this role.
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Important information
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.
We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
Skills Required
- Previous experience in scheduling, coordination, planning or administrative role
- Excellent written and verbal communication skills
- Strong organisational skills and ability to manage multiple tasks and priorities
- Ability to work effectively under pressure and meet deadlines
- Strong attention to detail and accuracy
- Good working knowledge of Microsoft Office applications
- Ability to build positive relationships with clients and colleagues
- Strong problem-solving and time management skills
- Ability to work independently and as part of a team
- Positive and professional approach to customer service
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The Company
What We Do
Celnor Group is an international service provider in the Testing, Inspection, Certification, and Compliance (TICC) sector, offering specialist services across built environment, safety, risk management, and analytical sciences to ensure regulatory assurance and compliance.
