Scheduler | Phone Support (Psychiatric Assistant)

Posted 2 Days Ago
Be an Early Applicant
Doylestown, PA, USA
In-Office
Junior
The Role
Provides phone-based scheduling and customer support for psychiatric services. Answers medication and appointment questions, verifies insurance, schedules clients with appropriate prescribers, addresses billing and coverage issues, explains refill procedures, enters information into electronic medical records, coordinates with clinical and billing teams, and manages voicemail.
Summary Generated by Built In

Join Our Team

Lenape Valley Foundation is seeking a Psychiatric Assistant to support the doctors who provide critical mental health services for the Bucks County Community. This is an excellent opportunity for someone with an interest in the mental health field! This is a full-time position, working 9-5 Monday-Friday.

 

What We Offer

  • NEW!! DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
  • Paid training and supervision
  • 403(b) Retirement Plan
  • FULL TIME Benefits Package Includes:
    • Generous PTO Policy
      • 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
    • Medical, Dental, and Vision Insurance
      • Credit available for medical opt-out
    • Flexible Spending Account (FSA)
    • Long-Term Disability and Basic Life Insurance
    • Employee Assistance Program (EAP)
    • Continuing Education Assistance Program
    • Access to student loan management and repayment support

 

What You Bring

  • High School Diploma or GED
  • One or more years’ experience in a medical setting highly preferred.
  • Comfortable engaging in phone based communication for the majority of the workday
  • Compassion for our clients
  • Organization skills and a high attention to detail
  • Computer proficiency
  • Ability to perform the physical requirement of the job description, with or without accommodation


Your Role

  • Provide phone support by answering scheduling calls and questions/concerns about medications
  • Understand insurance to properly schedule clients with the correct prescribers
  • Provide SUPERIOR customer service while responding to client’s requests
  • Address billing warnings and insurance coverage
  • Educate clients on refill policies ad how to access the refill clinic
  • Enter information into electronic medical records
  • Effectively communicate with clinical and billing teams
  • Maintain voicemail


About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.

 

Skills Required

  • High school diploma or GED
  • One or more years of experience in a medical setting
  • Comfort with phone-based communication for most of the workday
  • Compassion for clients
  • Organization skills and strong attention to detail
  • Computer proficiency
  • Ability to perform the physical requirements of the job, with or without accommodation
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The Company
HQ: Doylestown, Pennsylvania
344 Employees

What We Do

The mission of Lenape Valley Foundation (LVF) is to partner with members of our community encountering mental health, substance use, intellectual or developmental challenges as they pursue their personal aspirations and an enhanced quality of life. LVF has been providing quality services for 60 years. Our caring and professional staff members are here to help children, adults, and families We provide individualized culturally-sensitive, compassionate care. LVF is a private, not-for-profit provider of crisis, information and referral, treatment, case management, residential, consultation, and psycho-educational services.

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