Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Casual position, Hours of operation are Monday-Friday 8am-5pm. No weekends or holidays.
Pay Range:
$20.80 - $31.20Job Description Summary:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.
Where You Will Work:
Our oncology specialists at Vince Lombardi Cancer Clinic - Kenosha in Kenosha, WI, offer compassionate and expert care for all stages of cancer. We’re dedicated to helping you fight cancer with confidence by using the latest advancements in cancer treatments.
At our cancer clinic, we care for the whole you. We offer a range of support services, including a nurse navigator to guide you through every step of your cancer care. If you’re looking for a second opinion in the metro Milwaukee area or eastern Wisconsin, we make it easy to connect with an oncologist to confirm a diagnosis and review your treatment plan.
Our team of specialty oncologists, including radiation and surgical oncologists, specialize in minimally invasive cancer treatment tools and techniques. We offer access to clinical trials that may represent new cancer treatments and better ways to manage cancer treatment.
We’re Looking For:
High school diploma or equivalent.
One to two years related customer service experience, healthcare preferred
Experience handling difficult caller/customers/patients.
What You’ll Do:
As a Scheduler for Outpatient Oncology, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
About This Location:
Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions:
Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
Exposure to ill patients.
Ability to work under stressful conditions with demanding customers.
Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Ready to Take the Next Step:
Apply Now!
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Skills Required
- High school diploma or equivalent
- One to two years related customer service experience
- Healthcare experience (preferred)
- Experience handling difficult callers/customers/patients
- Ability to perform scheduling, coding, registration, and billing tasks
- Ability to enter accurate patient and payer billing information into accounting systems
- Ability to function in a high-volume, multi-task environment and work under stressful conditions
- Ability to lift up to 35 pounds
- Willingness to be exposed to ill patients
What We Do
Advocate Aurora Health is the 11th largest not-for-profit, integrated health system in the United States. As a leading employer in the Midwest, Advocate Aurora Health employs more than 75,000 individuals including more than 22,000 nurses. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019.
