Description
Job Summary
Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
Job Duties
- Answer calls for patient inquiries and schedule appointments adhering to set guideline of questions, i.e., implants, age, previous films, method of payment and complete insurance information needed for verification.
- Work orders received.
- Work and maintain Special Projects to include BIRADS 0 and BIRADS 3 List, Online Appointments, and Replies to Automated Confirmations and Reschedule/Cancel Online Requests, and Dr Melillo’s schedule.
- Return messages from appointment voicemail, answering service, and Contact US website appointment inquires.
- Perform other duties as assigned; and cross-training as needed.
Requirements
Qualifications
Education/Experience/Training:
- High school graduate or equivalent with 3-5 years scheduling experience in a medical office required.
- Knowledge of insurance, multi-test scheduling, front desk duties required.
- Multitask oriented.
- Bilingual (English/Spanish) required.
Skills Required
- High school diploma or equivalent
- 3-5 years of scheduling experience in a medical office
- Knowledge of insurance
- Experience with multi-test scheduling
- Front desk experience
- Ability to multitask
- Bilingual English and Spanish
What We Do
Founded in 1978, The Rose Co. is a family-owned, full-service promotional products company located in the USA. They provide branded promotional products for businesses and organizations and Gift With Purchase (GWP) products for national retailers. By custom designing and sourcing a diverse array of products globally, they help clients grow their sales and brand visibility with items ranging from signature roses to electronics.
