Valcourt Building Services is seeking a highly organized and results-driven Scheduler to join our growing team. This role is critical to ensure timely and efficient scheduling of services while maintaining strong client relationships. The Scheduler will serve as a key point of contact between clients, operations, and leadership, helping drive customer satisfaction and operational success in the Washington, DC market.
The ideal candidate is proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth.
Essential Functions
- Communicate with existing clients regarding upcoming services to propose and confirm scheduling dates
- Address and manage client pushback related to scheduling by clearly explaining the importance of maintaining service timelines
- Build and maintain strong, long-term relationships with clients and partners by understanding their needs and anticipating future requirements
- Coordinate proposed and confirmed schedules with the operations team to ensure resource availability
- Manage and facilitate communication between clients and upper management
- Maintain a high level of accuracy and attention to detail while working under time constraints
- Demonstrate self-motivation, initiative, and a strong sense of urgency
Required Skills and Qualifications
- Excellent verbal and written communication skills
- Strong customer service mindset with the ability to support and resolve client issues effectively
- Proven analytical and problem-solving abilities
- Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn internal systems quickly
- Comfortable learning and using various computer hardware and software platforms
Education and Experience
- Bachelor’s degree preferred
- Minimum of two (2) years of experience in customer service, scheduling, or project management
- Bilingual in Spanish is a plus
Travel and Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 15 pounds occasionally
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
- Excellent verbal and written communication skills
- Strong customer service mindset with ability to support and resolve client issues
- Proven analytical and problem-solving abilities
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to learn internal systems quickly
- Comfortable learning and using various computer hardware and software platforms
- Bachelor's degree
- Minimum of two (2) years of experience in customer service, scheduling, or project management
- Bilingual in Spanish
- Ability to lift up to 15 pounds occasionally
- Prolonged periods of sitting at a desk and working on a computer
What We Do
The Valcourt Group is a premier provider of commercial restoration, waterproofing, and window cleaning services in the United States, specializing in exterior building maintenance.
