Scattered Site Manager:
The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services and daycare.
Job Description:
This is a professional position, which involves coordination of a wide variety of services to support the property management, leasing and occupancy, maintenance and public relations needs of an assigned portfolio of properties including approximately 350 Scattered Site units ranging from moderately priced single family homes to market rate housing. The incumbent must also function as a liaison between HOC residents, HOA Boards, Resident Associations, HQS Inspections, REAC, Investor Inspections and contractors to efficiently and effectively meet the requirements of each with minimal disruption to HOC residents.
An employee in this class requires knowledge of federal, state and local housing regulations and practical knowledge of property management to manage the daily operations of scattered sites. The employee independently selects appropriate methods and alternative courses of action to accomplish the work. This includes planning, organizing and coordinating preventative maintenance programs; implementing and monitoring approved operating budgets, and monitoring performance of contract work. Established guidelines are available to the employee, but procedures must often be modified to handle non-standard situations. The employee's effectiveness has a significant impact on the quality of services provided to residents, and on a wide range of community activities. The employee is also highly focused on providing exceptional customer service to all internal and external partners (including residents) by timely responding to all inquiries and resolving matters within a reasonable timeframe.
Personal contacts include HOC residents and staff, as well as individuals and organizations within and outside the Agency to manage programs and services and resolve problems on an on-going basis. The work involves moderate physical effort, such as walking, bending or lifting light objects, and some exposure to abusive or unpredictable behavior from the public may be encountered and exposure to adverse weather conditions may be experienced.
Examples of Duties:
- Provide Responsible for the preparation creation of FY/CY budgets for assigned portfolio.
- Maintain full occupancy of units at the budgeted occupancy or above.
- Attract tenants by advertising vacancies; obtaining referrals form current tenants; explaining advantages of location and services; showing units.
- Leasing activities after hours or on weekends as required.
- Pull applicants for the affordable programs from Housing Path Waitlist
- Ensure full compliance of all assigned properties to include certifications and recertification’s of residents, as applicable.
- Counsel residents, and complete/present lease enforcement cases.
- Prepare monthly management reports such as incident and vacancy reports, variance reports, and reclasses.
- Supervise on-site staff, and make decisions on new hires, training and orientation of new employees, and conduct performance evaluations of staff.
- Conduct routine exterior and interior unit inspections including move in and move out, housekeeping and rehab inspections
- Make committee and board presentations as needed.
- Perform other related duties as assigned.
Minimum Qualifications
Experience:
- At least seven years of increasingly responsible experience in the field of financing the development, redevelopment, acquisition, and renovation of housing, including housing for low- and moderate-income households.
Experience: At least three years’ experience in property management with at least one year of affordable housing experience and previous supervisory experience.
Education: Graduation from an accredited college or university with a Bachelor’s degree in business administration, finance or related field.
Certification: Certification in Low Income Housing Tax Credit or HUD Programs is a plus. Individuals must have passed or will pass within six (6) months of hire the LIHTC Program regulations certification exam.
- HOC may require Scattered Site Managers to periodically repeat the Certification process. Continued employment is subject to successfully maintaining applicable program certification(s).
Knowledge, Skills & Abilities:
- Knowledge of federal (HUD) and state regulations for public housing and conventional housing.
- Understanding of building management to identify areas of improvement and ability to implement preventive maintenance plans.
- Working knowledge of preventative maintenance and procedures for unit inspections.
- Knowledge of contracts, budget creation and budget control.
- Experience with Yardi is a plus.
- Good interpersonal skills and the ability to interact with people of varied backgrounds.
- Valid driver’s license
- Ability to perform other related duties as assigned.
* Grade 22 - Min: $67,447 / Mid: $89,280 / Max: $111,112 | Salary determined by departmental budget - Offer commensurate with experience.
HOC is an equal-opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records to determine employment suitability. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.
Skills Required
- At least seven years of increasingly responsible experience in financing development, redevelopment, acquisition, and renovation of housing
- At least three years' experience in property management with at least one year of affordable housing experience and supervisory experience
- Bachelor's degree in business administration, finance or related field from an accredited college or university
- Must pass LIHTC Program regulations certification exam within six months of hire and maintain applicable program certification(s)
- Certification in Low Income Housing Tax Credit (LIHTC) or HUD programs
- Knowledge of federal (HUD) and state regulations for public and conventional housing
- Ability to plan and implement preventative maintenance, conduct unit inspections, and manage rehab/move in/move out processes
- Experience with budget creation, budget control, and preparing management reports
- Experience supervising on-site staff, hiring, training, and conducting performance evaluations
- Valid driver's license
- Experience with Yardi
- Successful completion of criminal background check, employment reference checks, and pre-employment drug and alcohol screening
What We Do
At the Housing Opportunities Commission (HOC) we believe that good homes make good communities. HOC is Montgomery County, Maryland’s housing authority. We provide affordable housing and supportive services for families and individuals with low and moderate income throughout the county.
