Scalable Account Manager

About Aplazo

Aplazo is Mexico’s leading “buy now, pay later” platform, giving consumers flexible, transparent payment solutions while helping merchants grow their sales. We’re a fast-growing Series B fintech backed by top global investors, combining technology, data, and design to redefine financial access. Our team is driven by curiosity, fueled by passion, and united by a customer-centric culture that guides every decision we make. With AI-powered risk management and a relentless focus on impact, we’re building a fairer, more inclusive financial ecosystem—scaling fast to become Mexico’s preferred payment method.

Role Mission

As a Scalable Account Manager, the mission is to develop and maintain strong relationships with affiliated businesses, drive revenue growth, and ensure customer satisfaction. The goal is to serve as the primary point of contact for clients, understand their needs and objectives, and deliver scalable solutions to meet those needs — working alongside key areas of the company such as sales, marketing, operations, and business analytics.

Responsibilities

• Manage a portfolio of affiliated businesses with the goal of increasing sales volume.

• Implement standardized strategies on relevant dates.

• Proactively seek out growth strategies within the affiliated business portfolio.

• Identify growth opportunities.

• Monitor key operational metrics for managed accounts.

• Maintain retention of the affiliated merchant portfolio.

• Validate the operational status of affiliated merchants.

• Act as the support contact for payment clarifications, invoices, and all operational matters.

Requirements

1. Data Analysis: The ability to analyze data and extract insights is critical for understanding trends, opportunities, and challenges.

2. Presentation & Communication: Strong presentation skills are needed to communicate effectively with clients and stakeholders. Given that these businesses represent a significant portion of company revenue, a formal relationship that builds and maintains merchant trust is essential.

3. Product Knowledge: A deep understanding of Aplazo's products and services is important for explaining their features, benefits, and value proposition to clients.

4. Time Management: Ability to handle multiple accounts simultaneously.

5. Commercial Skills: Relationship building, customer service, cross-selling. Organized and able to work effectively with a sense of urgency. Resilient under pressure, comfortable working in a dynamic and constantly changing environment.

Experience

1. Managing commercial relationships with clients.

2. Using basic analytics tools to understand key metrics.

3. At least two years of experience in sales, commercial, or customer-facing teams.

4. Technical skills:

   • Google Workspace

   • CRM tools for account management

5. Other skills:

   • Relationship building

   • Teamwork

   • Outgoing / people-oriented

   • Problem solver

   • Customer service

   • Time management and organization

   • Managing multiple accounts simultaneously

   • Proactive support

Languages:

• Spanish

• English (Intermediate)

Pro Tip:
How do we review your CV? Help us find you!

We filter applications with the help of AI. To ensure your profile is properly evaluated, we recommend describing your experience using the keywords from this job posting.

Personal data collected during the recruitment process will be processed in accordance with the Privacy Notice of Aplaz, S.A. de C.V. (“Aplazo”), available at our Privacy and Policy Notice.

Aplazo does not discriminate on the basis of race, religion, skin color, sex, gender, age, ethnic or national origin, marital status, disability, social or economic status, sexual preferences, or any other condition or characteristic. Selection is based solely on the qualifications and merits of the candidates.