SBS Senior Operations Analyst

The SCOR Business Solutions (SBS) team operates within SCOR as part of its specialty insurance and reinsurance activities. The SBS Operations team provide support of day-to-day operational tasks, production of internal and external reports, process improvement and system enhancements. 

• The SBS Operations Analyst will support the SBS Operations team with the following:

  • Review, update and create process documentation.

  • Centralisation of business-as-usual (BAU) reporting to SCOR Bucharest, including creating documentation where necessary. 

  • Support the Syndicate timetable which will include Month Close, Regulatory Returns, Analytical Segmentation or Operational Management Reporting. 

  • Support with process improvements.

  • Support the team with defining and monitoring KPIs and proactively highlight risks or service gaps. 

  • Analyse operational data to identify trends, inefficiencies, and improvement opportunities

  • Propose enhancements to improve accuracy, reduce cost, and increase operational throughput.

  • Ensure operational practices comply with regulatory standards, company policies, data protection, and audit requirements.

  • Contribute a business perspective where new technologies could advance the SCOR’s analytical advantage which include but is not limited to Palantir, Azure DataBricks, Spark, Use/Integration/Build of AI Models.  

Key duties and responsibilities

Operational Analysis & Process Improvement

• Analyse end‑to‑end insurance operations across underwriting, policy administration, claims, and renewals.

• Identify process gaps, bottlenecks, and opportunities for automation or optimisation.

• Support the design and implementation of new workflows, standard operating procedures, and best‑practice operational standards.

• Develop and track KPIs, dashboards, and operational reports for leadership teams.

Data & Reporting

• Collect, validate, and interpret operational and insurance-related data (e.g., loss ratios, turnaround times, performance metrics).

• Produce regular and ad-hoc reports for leadership, highlighting trends, risks, and improvement opportunities.

• Work with data, finance, and actuarial teams to ensure accurate data flows and reporting integrity.

• Collaborate with external stakeholders and manage external resources to meet regulatory reporting requirements, ensuring deadlines set by regulatory bodies are consistently achieved.

• Provide ongoing support for existing reporting processes, ensuring reliability, accuracy, and timely delivery to meet business needs

Systems & Technology Support

• Support the implementation and optimisation of core systems (e.g. Xuber, Open Box+, UP, Omega) platforms.

• Liaise with SCOR IT, SBS Product & Tech Team and vendors to resolve system issues, enhance functionality, and support upgrades.

• Provide user support, testing, and training for new system features.

Risk, Compliance & Quality Control

• Ensure operational processes comply with regulatory standards and company policies.

• Identify emerging risks and propose mitigation strategies.

• Help prepare documentation for regulatory reviews, audits, and internal governance activities.

Cross-Functional Collaboration

• Partner with all teams (e.g. underwriting, claims, product, finance) to streamline processes and support business objectives.

• Assist project managers in delivering operational initiatives and organisational changes.

• Support onboarding and training sessions for new hires or new operational processes.

• Build and maintain effective relationships with SCOR stakeholders, understanding their expectations, needs, and preferences to deliver tailored solutions.

Required experience & competencies

• Data visualization tools like Tableau/Power BI/SQL
• Good abilities to analyze, synthesize and present to others. 
• Be dynamic, curious, autonomous and proactive. 
• Ability to pay attention to details, be creative, and appreciate designing new systems and following them up until they are implemented. 
• Good knowledge of the Lloyds of London Market is a bonus

• Excellent People Skills 

   

   

   

  Required Education 

• Degree or higher education diploma (Bachelor or higher) in Business Management, Economics, Computer Science or related degree

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.