Mgr, Tech Prod Mgmt

Requisition Number: 2369462
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As an SAS Platform Administrator, you will own the configuration, operation, and continuous improvement of EOHS vendor-hosted applications. This role is responsible for translating business needs into scalable system configurations, ensuring platforms are reliable, compliant, and optimized for end-user experience. You may work directly with EOHS business teams, technology partners, and vendors to administer platform capabilities, manage configurations, conduct high-quality analysis and support ongoing system evolution.
This role is intentionally highly collaborative and execution focused. Success in this role requires hands-on platform expertise, strong operational ownership, and the ability to iteratively configure and refine system behavior based on real-world usage. In addition, you will validate configuration approaches, and align on how systems function, behave, and are experienced by users. Work is progressed through continuous partnership, guided design direction from EOHS technology leaders, and iterative configuration.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Platform Administration & Configuration

• Administer and configure EOHS SaaS platforms across intake, configuration, testing, and deployment
• Own system configurations including workflows, business rules, forms, permissions, and logic
• Partner with vendors to implement platform capabilities and resolve configuration issues
• Ensure platform stability, performance, and scalability across environments
• Maintain configuration consistency and adherence to enterprise standards
• Document system configuration and other work associated with solutions built

Configuration Design & Workflow Enablement

• Interpret EOHS workflows and operational needs to design effective system configurations
• Translate requirements into configuration-ready logic, rules, and workflows
• Align business needs with platform capabilities and constraints
• Validate configurations through testing and user feedback

Platform Operations & Continuous Improvement

• Identify opportunities to improve platform performance, usability, automation, and utilization of AI solutions
• Support release management, configuration governance, knowledge, documentation, and change control processes
• Leverage enterprise AI and automation tools to streamline platform operations
• Contribute to configuration standards and reusable implementation patterns

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of experience administering and configuring SaaS / vendor-hosted platforms
• 5+ years of hands-on experience with workflow configuration, business rules and logic, forms and data models, documenting configuration and system behaviors, and user roles and permissions
• 5+ years of experience accurately documenting system configurations and maintain clear, reusable knowledge artifacts for ongoing reference
• Expert level of proficiency to troubleshoot configuration issues and optimize system behavior
• Intermediate level of proficiency working in agile, iterative delivery models, including troubleshooting and rapid refinement
• Ability to manage ambiguity, balance competing priorities, and drive outcomes through partnership rather than authority

Preferred Qualification:

• Experience supporting regulated or compliance driven domains (healthcare, EOHS, risk, or safety)
• Experience supporting platforms such as Origami Risk, Cority, and other similar SaaS systems
• Familiarity with enterprise IT governance, change management, and release processes
• Experience working across multiple vendor platforms simultaneously
• Comfortable operating in fast paced environments with evolving requirements and tight delivery timelines
• Familiarity with integrations (APIs, data flows) between SaaS platforms
• Understanding of release management and environment governance

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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