👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18 000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.
Job DescriptionKey Responsibilities:
- Manage incidents, service requests, and change requests through the organization's ticket management system.
- Monitor and resolve support tickets in accordance with agreed SLAs and KPIs, ensuring timely and high-quality service delivery.
- Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents.
- Participate in workshops with business stakeholders to understand requirements and propose effective SAP standard solutions.
- Support system integration activities between SAP EWM/WM and related modules such as SAP MM, SD, PP, and TM.
- Configure and maintain SAP WM/EWM functionalities, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes.
- Prepare and execute unit, integration, and user acceptance tests, ensuring solution quality and business process coverage.
- Investigate and resolve application issues, defects, and process inconsistencies, performing root cause analysis where required.
- Create and maintain functional specifications, configuration documentation, process flows, and training materials.
- Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements.
- Provide end-user support, knowledge transfer, and training to key users and business teams.
- Contribute to continuous improvement initiatives by identifying opportunities to optimize warehouse and logistics processes.
- Take responsibility for resolving medium-complexity issues and change requests.
QualificationsWe are looking for someone who:
- Has experience in SAP Logistics and Supply Chain Management and worked in SAP S/4HANA environments
- Has a good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory.
- Is familiar with SAP configuration and testing activities and can support defect analysis and resolution.
- Understands the integration of SAP EWM/WM with other SAP modules such as MM, SD, PP, and TM.
- Has experience working in application support and incident management environments, with an understanding of Service Level Agreements (SLAs) and ticket prioritization.
- Is familiar with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms.
- Has experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets.
- Has knowledge of SAP EWM (Extended Warehouse Management)
- Has experience preparing and executing unit tests, integration tests, and user acceptance testing.
- Is capable of analyzing issues, identifying root causes, and proposing practical solutions.
- Is proactive, customer-focused, and eager to expand their knowledge of SAP warehouse and logistics processes.
- Can work independently on assigned tasks while escalating complex issues when appropriate.
- Has German language skills.
Skills Required
- Experience in SAP Logistics and Supply Chain Management
- Experience working in SAP S/4HANA environments
- Understanding of inbound, outbound, internal warehouse movement, replenishment, and physical inventory processes
- Familiarity with SAP configuration and testing activities
- Understanding of SAP EWM/WM integration with SAP MM, SD, PP, and TM
- Experience in application support and incident management environments
- Understanding of SLAs and ticket prioritization
- Familiarity with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar platforms
- Experience analyzing and resolving incidents, service requests, and change requests within SLA targets
- Knowledge of SAP EWM
- Experience preparing and executing unit, integration, and user acceptance tests
- Ability to analyze issues, identify root causes, and propose practical solutions
- Ability to work independently and escalate complex issues appropriately
- German language skills
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
