Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.
The Super User team provides functional system expertise to support operational execution and system stability. The team acts as the primary liaison between operations and system stakeholders, ensuring system processes, testing efforts, and changes align with operational needs. Super Users investigate system-related issues, support testing and implementation activities, and help identify opportunities to improve system functionality and operational processes.
YOUR TASKS
- Serve as the functional system resource for operations, providing guidance on system transactions, processes, and functionality.
- Investigate and troubleshoot system-related issues impacting operational processes.
- Coordinate and execute testing activities for system changes, process updates, and project initiatives.
- Validate testing scenarios to ensure system functionality aligns with operational requirements prior to implementation.
- Act as a liaison between operations, project teams, and system stakeholders to ensure alignment on system functionality and business processes.
- Support the implementation of system or process changes by assisting with validation, issue identification, and operational feedback.
- Identify recurring system or process gaps and collaborate with cross-functional teams to support improvement efforts.
- Provide operational guidance and support to teams by addressing system-related questions and assisting with issue resolution.
Qualifications
- High School Diploma or equivalent required
- Advanced SAP experience or demonstrated proficiency in enterprise warehouse management systems
- Distribution Center or Manufacturing operational experience
- Strong technical aptitude with the ability to learn and support system functionality and processes
- Strong problem-solving and analytical skills with the ability to investigate system or process issues
- Ability to follow established procedures and ensure accuracy in system transactions and operational processes
- Flexibility to support operational needs, including overtime, weekends, holidays, or varying shifts when required
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Learn more about our commitment to Equal Opportunity and Accommodation Information here.
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Skills Required
- High School Diploma or equivalent
- Advanced SAP experience or demonstrated proficiency in enterprise warehouse management systems
- Distribution Center or Manufacturing operational experience
- Strong technical aptitude and ability to learn and support system functionality and processes
- Strong problem-solving and analytical skills for investigating system or process issues
- Ability to follow established procedures and ensure accuracy in system transactions and operational processes
- Flexibility to support overtime, weekends, holidays, or varying shifts when required
What We Do
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company has 165,000 employees worldwide and generated revenues of €20.2 billion in the 2022 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world. Bertelsmann aspires to achieve climate neutrality by 2030.
