SAP OtC Solution Specialist - FTC 12 months

Job purpose

Johnson Matthey IT (JM IT) is Johnson Matthey’s global IT function responsible for ensuring that our IT capabilities are not only able to support and integrate technologies but can also offer insight into future IT tools that could provide us with a competitive edge and improved operating efficiencies. 

The SAP OtC Solution Specialist will be part of the SAP Platform team, reporting to SAP Platform Lead and working across JM SAP applications (ECC 6 / S4 Hana, EWM, IBP and others) together with other SAP Solution Specialists/Leads, extended SAP Platform team and external application support team(s) in managing “Order-to-Cash” tasks, based on business requirements and priorities. The SAP OtC Solution Specialist will provide on-going support and management of the SAP business solution, leading it through to maturity and driving continuous improvement. The SAP OtC Solution Specialist will collaborate closely with SAP Solution Architect(s), Global and local Business Process Owners (GBPO and BPO) and other counterparts (internal and external) to ensure that SAP solution design is fit for purpose. Governance and control over third party solutions and services is a key part of this role.
Note: this is a fixed-term contract position for 12 months

What you will do

Principal accountabilities

• Working together with JM internal staff and external teams to manage and maintain all SAP related systems.
• Working with system end-user and SMEs from different functions to understand needs, challenges & objectives.
• Partner with business stakeholders to understand their requirements and being responsible for translating business requirements into functional specifications for the technology solution / application.
• Lead and provide support to the application management teams in solving incidents and problems.
• Provide functional support to end-users when they experience major problems in working with applications. 
• Support project deployments as well as continuous improvement activities by providing governance and support in technical solution design and systems’ configuration of the applications withing area of responsibilities.
• Work with the change and release teams to ensure that systems and solutions are deployed effectively. 
• Champion the integration of JM SAP Platform and SAP OtC best practices throughout the entire project lifecycle, from planning and design to implementation and ongoing maintenance.
• Act as a gatekeeper for the SAP applications’ functional configuration by maintaining detailed technical knowledge of the systems configurations.
• Be responsible for detailed solution documentation in line with JM IT engineering and architectural methodology to document overall applications configuration and new solutions for approval at review boards. 
• Drive necessary changes in configuration of the applications required by technical design to fulfil JM business requirements.
• Execute routinely checks of JM IT and external team’s deliverables to make sure that those are in line with JM standards and business requirements.
• Act as SMEs of SAP Platform’s OtC processes who understands platform’s capabilities to resolve user needs, and who can assess the impact to the processes when changes are proposed.
• Undertake troubleshooting of application issues and resolve the issues; liaison with the software providers in case the issue could not be resolved internally.  
• Resolve technical and service issues of users, escalate wherever necessary.   
• Ensure adherence to regulatory compliances and adherence to audit findings; undertake improvements as required.
• Support SAP Platform Lead in achieving timely completion of incidents/requests/changes and maintaining high service and customer experience levels within SAP applications and/or OtC process area.  

Key requirements:

• At least 5 years of in-depth experience (including hands-on configuration experience) with the Sales and Distribution SAP module. 
• Firm understanding of the Order to Cash business processes.
• Experience of providing functional and business process support for SAP systems. This includes governance, incident and problem resolution plus delivering continuous improvements.
• Experience of working on deployments of SAP systems and modules.
• Extensive demonstrated experience in stakeholder management up to and including exec level
• Experience dealing with senior stakeholders from IT, the business and third parties to discuss, influence and agree on technical solutions to address business requirements.
• Desirable experience of other core SAP modules (FI/CO, PP, MM, Master Data) and SAP applications from Supply Chain Management applications portfolio (EWM, IBP, DMC, etc.)

What we offer:

For this position we offer annual salary of up to 60,000 EUR per year (gross). We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

• Health & Well-being: a diverse, inclusive, work & life balance work environment; hybrid way of working; health insurance from the first day of employment; employee assistance program

• Life, accidents & critical diseases insurance

• 25 days of paid vacation leave

• IIIrd Pillar Pension Fund contributions

• Paid volunteering opportunities (2 days per year)

• Great career growth and development opportunities in a global organization

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact [email protected]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

How to apply:
If you have the necessary skills and experience to join our team, please apply online.  For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply:  Find Jobs - Workday (myworkday.com)

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You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.