SAP Order Management Support Specialist

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

Join Pitney Bowes as a SAP Order Management Support SpecialistYears of experience: 3 - 5 yearsJob Location –Pune

Impact

The successful candidate will work as a member of the internal SAP support team within IT. This position will assist customers with concerns and challenges and recommend solutions to address issues they may have.

The Job

• Serves as the first point of contact with the user community and provides service delivery within the functional areas of SAP ECC 6.0 (SD/LE, FICO, MM/PP) application support, and operations.
• Works independently and with peers to provide the resolution for critical and urgent issues relating to the functional area(s) of SAP to which they are assigned.
• Works closely with SAP ABAP developers to identify reported system issues.
• Provides 1st and 2nd level SAP support for the local IT team.
• Participate in after-hours support rotation for outage priority issues.
• Provide solutions or communicate and route issues to other appropriate IT groups.
• Confer with internal staff and organizational units to analyze current operational procedures and processes, identify problems and paths to a solution.
• Promote effective and collaborative communication with internal team members and business partners.
• Develops and maintains strong relationships at the operational level for the assigned workstream.
• Ensure major incident communication to management and internal customers.
• Communicate status of initiatives to middle and senior level management.

Required Qualifications & Skills

Qualification - B.Tech/B.E./ M.Tech or MCA with good understanding of business processes

The role requires a talented self-directed individual with a strong work ethic and the following skills:

• Minimum of 3-5 years of experience as an SAP functional analyst.
• Expert skills in at least one SAP functional areas along with a strong understanding of the integration points between modules.
• Some experience in other SAP Integrated 3rd Party systems will be helpful.
• This role requires close coordination with multiple internal teams.
• Able to grasp issues and problems quickly and anticipate potential future requirements. Capable of offering alternate viable solutions.
• Strong business process experience and industry knowledge across many areas to provide context to business requirements.
• Develops and maintains strong relationships within the assigned workstream.
• Excellent communication skills, oral and written, including ability to conduct formal and informal presentations and workshops to all levels of management.
• Deep knowledge of configuration, development, multi-tiered architecture, cross-functional integration.
• Ability to use influence, persuasion, and mediation to resolve issues and drive consensus.

Optional Skills

• SAP S/4 HANA implementation
• Exposure to other ERP solutions i.e. MS Dynamics a plus

About Pitney Bowes 

Pitney Bowes (NYSE:PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes at https://www.pitneybowes.com/in. 

Only Talent Matters at Pitney Bowes 

Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage ‘Blind Applications’ from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application.

Watch the video here: https://www.youtube.com/watch?v=dNB-K5KFU78

Watch the videos below for more information about Life at Pitney Bowes: 

• Who we are 

• Pitney Bowes All Stars 

• Pitney Bowes named a Great Place to Work® 

• Pitney Bowes Gratitude Video 

• Pitney Bowes COVID Care 

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.