SAP Operations Manager

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

• Accountable for day-to-day operations of SAP applications, Middleware, and Databases.
• Lead the governance and continuous improvement process, including identifying and refining business KPIs.
• Analyze and assess business processes, identifying opportunities for improvement and optimization of Application operations.
• Establish and Maintain Standard Operating Procedures for Applications and Database Operations.
• Working with service providers, develop and enhance the operational processes to address the backlog of production support tickets.
• Lead and mentor SAP, middleware, and database team members comprising of employees and AMS members.
• Coordinate with AMS partners in ensuring availability and performance of the applications and databases.
• Involve in proactive monitoring of SAP, Middleware, and databases.
• Ensure the Security and SOX compliance of SAP & Middleware applications and databases.
• Coordinate integration efforts with SAP RISE ECS team, AMS teams as well as internal Infra, IT Security teams.
• Collaborate with Project Managers, Auditors, Operations team, Infrastructure teams and service providers.
• Coordinate installation, upgrade and maintenance of applications and databases.
• Support SAP systems throughout the lifecycle of projects.

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science or Management Information Systems.
• 10+ years of combined experience in SAP, Project Management, and Production Applications Operations.
• 6+ years of SAP Technical or Functional experience.
• 4+ years of People Management experience.
• 3+ years of project governance experience and leading globally dispersed teams.
• 3+ years of experience handling ERP operations interfacing with various stakeholders.
• Strong technical understanding of SAP core functionality, Infrastructure and Security.
• At least one full implementation experience with SAP.
• Experience with other ERP and Middleware technologies a huge plus.
• Excellent oral, written, and interpersonal communication skills.
• Excellent planning and organizational skills with ability to prioritize assignments to meet business deadlines.
• Excellent understanding of SOX processes and experience working with internal support teams in ensuring adherence to SOX controls.
• Excellent troubleshooting skills to help facilitate operational continuity of S4 RISE virtual private cloud landscape.
• Ability to partner with External Service Providers, IT and Business stakeholders on current and future initiatives.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience, we anticipate that the application deadline will be 12/08/2024 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

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