SAP Functional Manager - Lead

At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!

As a SAP Functional Manager, you will be working with SAP Functional team. This will include managing team, guiding them on supporting customers, their career progression, making them familiar with Navisite AMS processes, implement new processes for the team, Optimize the performance of the team, Escalation management, etc. 

Your key responsibilities 

• Work with the SAP Functional team spread across different time zones

• Guide them on functional incidents and service requests from the customers for solutioning 

• Explain the Navisite processes (like Service Now, Openair, Ceridian, etc) in depth to the team members and make sure the understanding by individuals 

• Prepare career progression plans for the team members in their existing roles 

• Escalation management for the team members 

• Improve clear and proactive communication from the team members 

• Create and maintain team data on multiple aspects accurately 

• Create backups 

• Find and implement ways to reduce Aging incidents and service requests 

• Inculcate the culture of innovation in the team to optimize the processes 

• Develop templates to standardize the processes like Functional specifications or testing documentation 

• Have a regular cadence with the team to check on the progress of the change management 

• Participate in customer meetings wherever necessary 

Skills and attributes for success 

• Strong analytical and problem-solving skills 

• Strong drive to excel professionally, and to guide and motivate others 

• Advanced written and verbal communication skills 

• Dedicated, innovative, resourceful, analytical and able to work under pressure 

• Foster an efficient, innovative and team-oriented work environment 

To qualify for the role you must have 

• A bachelor’s degree in one of the technical discipline. 

• Minimum of 10years in SAP Functional consulting experience in either support of project implementation role along with 5 years of management experience 

• For AMS role, you will need to have minimum of 3 different support project experience 

• Very good in documentation and providing turn key solutions using SAP functionality 

• Experience and knowledge of key integration points between SAP Functional modules 

• Willingness to travel for work assignments and customer meetings 

• Willingness to coach juniors 

• Willingness to assist in new project/client engagements 

• Should have good communication skills

• Should have process orientation

Ideally, you’ll also have 

• Prior consulting experience and background 

• SAP Certification 

What we look for 

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you. 

NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Internal Applicants – No sponsorship available / External Applicants – Sponsorship not guaranteed. Any potential sponsorship depends on a number of factors, including but not limited to the local candidate pool and can vary from year to year.

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