Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - Account Management (SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- Function payments industry, card products, and transaction lifecycle
- Retail card programs and aviation-related card programs (AIRCard)
- Regulatory and compliance aspects in payment
- POS systems, merchant onboarding, settlement processes
- Function of systems similar to those in the architecture (Azure-hosted solutions, SQL-based systems, API-driven platforms)
- Collaborate on product requirements, feature mapping, and system migration planning
- Translate business requirements into functional specifications for technical teams
- Identifying gaps in current vs. target-state product features
- Communicate bridge business & technology stakeholders
Position Requirements:
- Seniority: 8+ years relevant experience
- Proven track record in enterprise-scale payment systems
- Strong problem-solving and analytical thinking
- Comfortable working in hybrid business/technical discussions
- Availability to participate fully during the workshop sessions
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
