Job Description:
Reporting to our Digital Platform Manager, working within our Mars Global Services division, the SAP Basis Sr. Analyst won't just be an execution-focused technician; you will be the core point of governance, directing our external Application Management Services (AMS) partner. This role combines deep SAP technical expertise with vendor management, tracking their SLAs and KPIs, to ensure an excellent service level.
This is a Hybrid position, located in Guararema, São Paulo.
In this exciting job you'll work on...Vendor Governance & Service Excellence
Lead the day-to-day management and weekly service review calls with our AMS partner across L1, L2, and L3 support groups, ensuring seamless end-to-end support for SAP ECC, S/4HANA, BW on Hana, MDG, CFIN, PaPM, and other key SAP components.
Strictly govern SLAs and KPIs, proactively identifying performance gaps and implementing continuous improvement plans to elevate service delivery.
Critical Incident & Problem Management
Own the end-to-end incident management lifecycle, ensuring swift root cause analysis (RCA), timely resolution tracking, and proper documentation.
Act as the technical leader and manage executive communication with senior stakeholders during critical, high-priority system incidents.
Drive proactive problem management for repetitive incidents, ensuring long-term remediation and permanent fixes.
Preventive Maintenance & Infrastructure Setup
Coordinate regular preventive maintenance activities in strict compliance with internal audit requirements and platform owner standards.
Define technical infrastructure and architecture requirements, collaborating closely with global infrastructure teams to properly configure and deploy new components.
5+ years of experience in SAP Basis operations or projects (S/4HANA, ERP, BW, CFIN, PaPM).
Proven track record managing external tech vendors (AMS), enforcing accountability, and tracking SLAs/KPIs.
Strong understanding of the RISE with SAP operating model and managing hybrid landscapes (integrating hyperscaler cloud contexts like Azure, AWS, or GCP).
Practical experience with databases (HANA, Oracle, SQL Server) and Operating Systems (Linux RedHat / Windows Server).
Fluent English is mandatory, as you will interact daily with global stakeholders.
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Skills Required
- 5+ years of experience in SAP Basis operations or projects (S/4HANA, ERP, BW, CFIN, PaPM)
- Proven track record managing external tech vendors (AMS), enforcing accountability, and tracking SLAs/KPIs
- Strong understanding of the RISE with SAP operating model and managing hybrid landscapes integrating Azure, AWS, or GCP
- Practical experience with databases: HANA, Oracle, SQL Server
- Practical experience with Operating Systems: RedHat Linux and Windows Server
- Fluent English for daily interaction with global stakeholders
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
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