The Role
Leads end-to-end SAP Basis service delivery across complex production and non-production landscapes. Performs hands-on incident resolution, problem management, upgrades, patching, system refreshes, migrations, monitoring, transport management, and disaster-recovery activities. Leads and develops the Basis team, manages shift coverage, ensures SLA and process compliance, and serves as the primary client-facing Basis contact. Drives service reviews, governance, automation, optimization, documentation, and continuous improvement.
Summary Generated by Built In
This is a remote position.
JOB DESCRIPTION
SAP Basis Manager
Basis Sustain
Job Title SAP Basis Manager
Engagement PepsiCo SAP AMS — Basis Sustain
Reports To Overall SAP Basis Lead
Experience 10–16 years (core SAP Basis)
Location Preferred - Hyderabad
Shift Second shift (primary), with flexibility to extend beyond shift hours on a lead basis to support critical operations, major incidents, and planned activities.
Role Summary
The Lead owns end-to-end SAP Basis service delivery for the complex landscape. This is a hands-on leadership role: the individual runs the day-to-day technical operation and leads the team, while acting as the primary Basis point of contact for client stakeholders. They are expected to be as comfortable troubleshooting a system at the OS/DB layer as they are steering the team, reporting service health, and driving continuous improvement. As the lead, they anchor second shift but are expected to extend coverage as needed to see critical operational and high-priority situations through to closure. Deep technical credibility, ownership, and client engagement are non-negotiable for this role.
Key Responsibilities
Technical Delivery (Hands-On)
• Own operational stability of the SAP landscape (S/4HANA, ECC, and surrounding applications) across production and non-production.
• Personally lead high-severity incident resolution, complex problem management, root-cause analysis, and technical escalations — hands-on in the system, not purely oversight.
• Drive the full range of Basis AMS activities: system monitoring, transport management, client copies/refreshes, kernel and support-pack upgrades, patching, SPS/note application, printer and interface management, user administration, and job scheduling.
• Plan and execute system refreshes, migrations, upgrades, and DR drills for the landscape.
• Ensure change, incident, and problem processes are followed with quality and within SLA.
Team Leadership
• Lead, mentor, and develop the Basis team; own work allocation, shift coverage, and workload balancing.
• Provide lead-level operational coverage during and beyond second shift, ensuring continuity across shift handovers and no gaps during critical windows.
• Build technical depth across the team and reduce single-person concentration / key-person risk.
• Own performance management, feedback, and growth conversations for direct reportees.
• Drive documentation ownership within the team (SOPs, Known Issue Registers, runbooks) rather than top-down authoring.
Client Engagement & Governance
• Act as the Basis face to the client — build trust, manage expectations, and handle escalations.
• Drive weekly/monthly service reviews with data-backed reporting on incidents, changes, backlog, and health.
• Identify improvement, automation, and optimization opportunities and take them from proposal to delivery.
• Align delivery with overall engagement standards, governance, and the Overall SAP Basis Lead.
Mandatory Technical Skills
• Core SAP Basis administration across S/4HANA and ECC, hands-on end to end.
• SAP LaMa (Landscape Management) for landscape operations and automation.
• SAP Focused Run (FRUN) for monitoring, alerting, and system management.
• Integration applications — SAP PO/PI (Process Orchestration) administration and troubleshooting.
• Archiving / content management tools: Documentum, PCL, and OpenText from a Basis support perspective.
• Cloud applications supporting the SAP environment (BTP / hyperscaler-hosted SAP workloads and connected services).
• Strong Infrastructure and Operating System knowledge (Linux / Unix / Windows) — hands-on at the OS layer.
• Solid DBA skills across HANA / Oracle / SQL Server (administration, performance, backup/recovery).
Preferred / Good-to-Have
• Exposure to networking, load balancers (e.g., F5), and security / vulnerability remediation.
• Experience with automation and AI-assisted Basis operations.
• Prior AMS / managed-services delivery in a multi-region, multi-sector landscape.
Professional Attributes
• Strong ownership and accountability; drives outcomes without being managed.
• Excellent communication — able to move between deep technical discussion and client-facing conversation.
• Calm and decisive under pressure during major incidents.
• Collaborative team builder who develops people and shares knowledge.
• Willing and able to extend hours on a lead basis when operations demand it.
Skills Required
- 10–16 years of core SAP Basis experience
- Hands-on SAP Basis administration across SAP S/4HANA and SAP ECC
- Experience with SAP LaMa for landscape operations and automation
- Experience with SAP Focused Run for monitoring, alerting, and system management
- SAP PO/PI administration and troubleshooting experience
- Basis support experience with Documentum, PCL, and OpenText
- Experience with SAP BTP, hyperscaler-hosted SAP workloads, and connected cloud services
- Hands-on infrastructure and operating-system knowledge across Linux, Unix, and Windows
- DBA skills across HANA, Oracle, and SQL Server, including administration, performance, backup, and recovery
- Experience leading, mentoring, and developing a SAP Basis team
- Client-facing communication and stakeholder management skills
- Experience with AMS or managed-services delivery in multi-region, multi-sector environments
- Exposure to networking, F5 load balancers, and security or vulnerability remediation
- Experience with automation and AI-assisted Basis operations
- Willingness to support second shift and extend hours for critical operations
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The Company
What We Do
Elfonze Technologies is a Bengaluru-based technology and engineering services company that helps organizations modernize enterprise operations. Its offerings include Oracle ERP and enterprise applications, cloud and DevOps services, digital transformation, product engineering, connected supply-chain solutions, AI platforms, cybersecurity, staff augmentation, and managed solutions. The company serves global clients through IT consulting, technology delivery, and specialized supply-chain expertise, emphasizing innovation, operational excellence, and business-process improvement.
