Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC
Position: SAP Analyst Service Desk (AMS)
Location: KL Sentral, Malaysia
Module: SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.)
Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.
As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.
You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.
You will oversee the management of incidents and the service request process.
You are expected to proactively contribute to the continuous improvement of our support processes.
Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.
You will also support the preparation of monthly utilization reports for Service Managers.
Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
1–5 years of experience in IT support or a service desk environment.
Sound knowledge of Microsoft Office.
Strong customer orientation and a service-focused mindset.
Independent and structured way of working.
Reliable, collaborative, and able to manage multiple tasks.
Good command of written and spoken English.
Experience in IT user support is an advantage.
Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk, SAP Solution Manager) is a plus.
ITIL Foundation certification is a plus.
Understanding of SAP is a plus.
ME: This is you
An analytical and problem-solving consultant with the desire to develop your own skills and talents.
An eloquent and extroverted person happy to support our pre-sales cycle.
Passionate and determined while appreciating teamwork.
Willing to take over responsibility and to make decisions.
Able to lead a small team, with strong social and communication skills.
WE: That's us
A great team of passionate consultants
Strong personalities that are fair, open, and respectful to each other
Attractive and competitive salary and package
A company that continuously spends more than 6% of its revenue in the education of its employees
Interested in sharing the ONE passion?
We’d love to hear from you! Don’t hesitate to contact us by phone, email, or LinkedIn. We look forward to receiving your application documents, which should include your résumé (along with project descriptions), salary expectations, and references (if available). If you have any questions, please feel free to contact us.
Due to high volume of applicants, only shortlisted candidates will be notified.
Skills Required
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent work experience
- 1-5 years of experience in IT support or a service desk environment
- Knowledge of Microsoft Office
- Strong customer orientation and service-focused mindset
- Independent, structured, reliable, and collaborative working style
- Ability to manage multiple tasks
- Good written and spoken English
- Experience in IT user support
- Familiarity with ticketing systems such as ServiceNow, Jira, Freshdesk, or SAP Solution Manager
- ITIL Foundation certification
- Understanding of SAP
What We Do
Consulting excellence for world market leaders – this is what cbs stands for. We advise the world’s most amazing companies: renowned, highly innovative customers and hidden champions of the international manufacturing, pharma, life science, chemical, and automotive industry. We share the drive, the values, and the culture. As a development platform for highly skilled and dedicated consultants, we aim to be the best, most innovative and reliable partner for our clients in our market. With experience from more than 5,000 international projects and 30 years of market presence, we are the hidden champion for global and digital end-to-end business process solutions. 70 percent of the world market leaders of European origin trust us. We are their partner at eye level and global supplier of their corporate business solutions based on SAP software and cloud technology. cbs reached revenue of €277 mio. in 2024. Since 2009, revenue has quadrupled. Lasting customer relationships have been the foundation of the company’s success. More than 350 high-profile companies place their trust in cbs. With cbs Enterprise Transformer® for SAP S/4HANA®, cbs offers an innovative software for transitioning to the new world of SAP. As part of the Materna Group cbs draws on more than 1,700 employees at 40 locations – with its headquarters in Heidelberg, its offices in Germany, and international offices (Switzerland, Austria, Spain, Finland, USA, Malaysia, Singapore, China, Japan, India, Australia). Through its global consulting organization, its subsidiary leogistics, the manufacturing specialist Trebing + Himstedt, the human experience management consultant projekt0708, supported by nearshore and offshore centers as well as a strong partner network, cbs implements successful large-scale client projects around the globe. Managing Directors: Rainer Wittwen (CEO), Holger Scheel, Stefan Risse https://www.cbs-consulting.com/en/imprint/
