What success looks like in this role:
- Support functionality and efficiency of Storage, including Storage Area Networks and Network Attached Storage;
- Deliver second and/or third level remote support services to clients to resolve product use and multi-product/platform problems relating to enterprise systems, networks, and application software;
- Serve as the L3 support expert for the L1 and L2 teams and supporting issue resolution and escalations across all the assigned client deliveries;
- Identify and automate the regular storage support routines based on client and infrastructure requirements;
- Deliver daily steady state tasks such as storage administration; and monitor, maintain, and update storage devices;
- Perform daily checks on storage devices, analyze logs, conduct performance tuning of storage arrays and devices, and ensure required backups for all possible recovery scenarios;
- Conduct incident investigations and perform troubleshooting to resolve incidents and define proactive Service improvement plans to support the delivery of technical solutions to a wide range of problems ensuring Steady State delivery teams execute and deliver continuous improvement in alignment with the defined plans;
- Execute incident management, change management, and problem management in line with ITIL standards;
- Review and approve infrastructure change requests, work on delivery of complex infrastructure change requests, and perform impact analysis before any change is approved in the ITSM tool;
- Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete; and
- Suggest, develop, and conduct user training, technical training, and orientation.
You will be successful in this role if you have:
- Requires a Bachelor’s degree or foreign equivalent in Computer Science, Information Technology; Network Administration; Computer Engineering, or a closely related field;
- Must have 7 years of experience in job offered, 7 years domain work experience related to Storage including the administration, architecting, configuration, security, failover, backup, and optimization of Storage Area Networks and Network Attached Storage systems.
- Must have 7 years of work experience with the following: Storage Area Networks and Network Attached Storage, Brocade, Cisco MDS SAN, Dell EMC Storage, Unity, PowerMax, Recover Point, Powerstore.
- Position permits remote work up to 5 days per week throughout the U.S.
#LI-DNI
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Network Administration, Computer Engineering, or a closely related field.
- Seven years of experience in the job offered or seven years of related domain experience administering, architecting, configuring, securing, managing failover and backups, and optimizing SAN and NAS systems.
- Seven years of experience with SAN and NAS, Brocade, Cisco MDS SAN, Dell EMC Storage, Unity, PowerMax, RecoverPoint, and PowerStore.
- Eligibility for any required U.S. Government authorizations for access to export-controlled commodities and technology.
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
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