Job Type:
RegularWork Location:
Samsung Electronics America - Plano, TX 75023Overview:
The Branded Project Manager leads the operational execution and ongoing success of Samsung Experience Store (SES) and Customer Service Plaza (CSP) locations, ensuring consistent, high-quality customer experience across the branded service network. This role partners with Retail, Operations, and cross-functional teams to oversee day-to-day operations, support new location launches, manage vendor relationships, and drive operational excellence through process improvements, performance management, and strategic execution.
The ideal candidate is a collaborative operations leader with experience managing complex, multi-site retail service environments and delivering results in a fast-paced setting. They possess strong project management, communication, and problem-solving skills, with the ability to influence cross-functional stakeholders, improve operational efficiency, and implement scalable solutions that enhance both customer satisfaction and business performance.
What We Offer
Receive $70,000 per year, paid weekly
Next-day pay on demand with DailyPay
Eligible for medical, dental, and vision benefits
Eligible for 401k with company matching
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Paid Time Off
Paid Holidays
Job Description:
Operations & Strategy
- Execute Branded location requests and manage day-to-day SES/CSP operations
- Align with Retail for new locations (current and future)
- Develop strategies to enhance customer experience and drive performance
- Handle ad-hoc requests to ensure operational efficiency
Vendor & Stakeholder Management
- Manage vendor relationships, agreements, and accountability for KPIs.
- Build strong cross-functional relationships and influence teams
Launch & Process Improvement
- Coordinate new Branded location launches, including project planning and risk mitigation
- Design and set up BOH repair spaces, train technicians, and ensure readiness
- Suggest solutions to improve efficiency and customer experience
Inventory & Customer Journey
- Establish and manage parts inventory for new locations
- Review/Update FOH-BOH communication protocols
Post-Launch & Innovation
- Monitor KPIs (e.g., repair time, NPS) and implement continuous improvements
- Innovate service models for sustainable, best-in-class customer experience
Qualifications & Experience:
Education
- Bachelor’s degree in business administration, Operations Management, or a related field, or equivalent professional experience
Experience
- 5–7 years in Retail Service operations
- Proven track record in complex project management (preferably new store/service launches)
- Experience in consumer electronics or telecommunications (preferred)
Skills
- Strong project management (PMP certification a plus)
- Leadership and cross-functional influence o Excellent communication and stakeholder management
- Analytical mindset with problem-solving focus
- Proficiency in Microsoft Office Suite and project management tools
Work Environment
- Based in Plano, TX, with the possibility of extensive national travel (up to 80%), especially during new store launches
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Skills Required
- Bachelor’s degree in business administration, operations management, or a related field, or equivalent professional experience
- 5–7 years of experience in retail service operations
- Proven experience managing complex projects, preferably new store or service launches
- Strong project management skills
- Leadership and ability to influence cross-functional teams
- Excellent communication and stakeholder management skills
- Analytical mindset and problem-solving skills
- Proficiency with Microsoft Office Suite and project management tools
- Experience in consumer electronics or telecommunications
- PMP certification
2020 Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 2020 Companies and has not been reviewed or approved by 2020 Companies.
-
Fair & Transparent Compensation — Pay is often characterized as market-competitive and paid on a timely, predictable cadence. Overall sentiment points to many roles feeling fairly compensated, particularly when base pay aligns with posted expectations.
-
Flexible Benefits — Benefit offerings are described as broad and include multiple plan types and options that can vary by role or employment status. Flexible scheduling and program-specific perks are also highlighted as part of the benefits experience.
-
Wellbeing & Lifestyle Benefits — Wellness and mental-health supports are included alongside additional lifestyle-oriented offerings such as pet insurance and employee discounts. Development-related perks like paid training and scholarship programs add to the perceived total rewards package.
2020 Companies Insights
What We Do
WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.
Gallery
.png)
