Job
This role is the engine of our Applications & Systems team, responsible for turning business requirements into powerful, effective solutions on the Salesforce platform and related systems. TheThe Salesforce & Systems Consultant will manage projects, engage with stakeholders, and use their deep platform knowledge to solve business challenges.
With a Customer Centric and Growth Minded approach, you will quickly become essential to helping us Integrate, Innovate, and Accelerate our platforms to enhance business efficiency.
What You’ll Do
Requirements Gathering & Analysis:
Lead discovery workshops with business stakeholders to elicit, analyse, and document clear, comprehensive business requirements and process maps.
Solution Building:
Design, build, and implement robust solutions using declarative tools on the Salesforce platform, including complex Flows, validation rules, and page layouts.
Technical Project Delivery:
Manage the technical execution of projects and enhancements from build to deployment. Responsible for delegating appropriate configuration tasks to administrators and associates, ensuring all technical deliverables are completed to a high standard.
Stakeholder Partnership:
Act as the primary point of contact for business units on specific projects, building strong relationships and ensuring solutions meet and exceed expectations.
Testing & Quality Assurance:
Develop and execute test plans, coordinate User Acceptance Testing (UAT), and ensure a high level of quality for all configured solutions before deployment.
System Documentation & Training:
Create and maintain clear technical documentation, process guides, and user-facing training materials to drive adoption and understanding.
Data Management:
Assist with complex data migration and data quality initiatives, ensuring data integrity within the system.
Support & Troubleshooting:
Provide expert-level support for complex user issues, troubleshooting and resolving problems that have been escalated from the administration team.
What You’ll Bring
Experience & Skills:
Strong experience as a Salesforce Consultant, Business Analyst, or a similar role with a focus on solution building or experience as an Associate Consultant or similar.
Proven ability to lead requirements-gathering sessions and translate business needs into technical solutions.
In-depth, hands-on skills with core Salesforce declarative tools.
Experience managing projects or significant enhancement requests from start to finish.
Excellent communication and interpersonal skills, with a talent for building collaborative relationships with business partners.
Strong analytical and problem-solving capabilities.
Qualifications & Training:
Certified Salesforce Certified Administrator (Required)
Platform App Builder, Sales or Service Cloud Consultant (Highly Desirable)
What We Can Offer You
Leave to foster personal connections, health & overall well-being
Emloyee Assistance Program
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Delicious, free, chef-prepared lunch daily on site
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
A range of other fantastic benefits!
Click here to find out more about working at Simpro Group!
Our Core Values:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations.
Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices.
In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider.
Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team.
No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us:
We are One Team
We Innovate
We Own It
We Care
We Have Fun
We Understand
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